Customer Support Executive

Company Name: Weird Wolf
Location: Okhla Industrial Area Phase 2, New Delhi
Job Type: Full-time
Working Days: Monday to Saturday
Timings: 10:00 AM – 7:00 PM

About the Role

Weird Wolf is seeking a Customer Support Executive to join our growing team. The role involves handling warranty registrations for customers who purchase our products from e-commerce and quick commerce platforms and providing timely support to resolve customer queries. The ideal candidate will be soft-spoken, professional, and fluent in both English and Hindi.

Key Responsibilities

• Process and manage warranty registrations in a timely and accurate manner.
• Handle customer queries via phone, email, or chat, ensuring a positive customer experience.
• Provide accurate product and service information to customers.
• Maintain records of customer interactions and update warranty data in the system.
• Coordinate with internal teams for issue resolution or escalations.
• Ensure follow-ups with customers to confirm query resolution and satisfaction.

Required Skills & Qualities

• Excellent communication skills in English and Hindi.
• Soft-spoken and customer-oriented approach.
• Strong problem-solving and listening skills.
• Basic computer knowledge and ability to work on Excel, CRM/ERP tools.
• Ability to work in a fast-paced e-commerce environment.

Interested candidates can share their updated resumes directly at:
hr@weirdwolf.in or brhrmanager@gmail.com

Contact No - 98183 08033

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person