Customer Support Executive

Bct Consulting

2 - 5 years

0 - 3 Lacs

bangalore rural bengaluru

Posted:1 day ago| Platform:

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Skills Required

bpo crm non voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

23 years of experience in operational support or similar roles.

Proficiency in MS Office applications.
Ability to validate systems and applications using defined checklists.
Strong analytical skills with experience handling large datasets to create reports and dashboards.
Excellent communication skills for effective interaction with internal and external stakeholders.
Flexibility to work in shifts.

Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates. Skilled in maintaining accurate records and completing end to end processes.

Strong experience in transaction processing and data management while handling high volume tasks like validation, documentation, and reconciliation.

Specialized in non-voice operational support, including email processing, CRM updates, documentation handling, and workflow monitoring. (only internal calls)

Experience in transitioning new activities, including process mapping, SOP creation, knowledge transfer, and stabilization of migrated tasks.

Well versed in BPO operational frameworks, including SLA/KPI management, productivity tracking, quality checks, and escalation handling i.e. efficiently in fast-paced BPO environments.Role & responsibilities

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