Customer Support Executive (B2B)

About the Role

At Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.

This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.

🎯 What You’ll Do

• Handle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.)
• Act as the first line of communication for partner companies and learners enrolled under their accounts
• Maintain high responsiveness and empathy in every interaction
• Coordinate internally with program managers, operations, and tech teams to resolve issues
• Document and track all client communications and updates accurately
• Identify recurring challenges and share insights to improve client experience
• Ensure SLAs and quality metrics are consistently met

🧠 What You Bring

• 2+ years of experience in customer support (EdTech or service industry preferred)
• Excellent English communication skills — clear, articulate, and empathetic
• Comfortable working international (US Pacific) hours
• Experience with platforms like MS Teams, Slack, and other corporate communication tools
• Strong multitasking and follow-up skills
• Tech-savvy and adaptable to CRM/ticketing tools (training provided)
• A calm, problem-solving mindset and a genuine interest in helping people

🌟 Why You’ll Love Working Here

• 100% remote — collaborate with a creative global team
• Exposure to international B2B clients and wellness programs
• Growth-focused culture where ideas are valued
• Flexible, respectful, and supportive work environment

🚀 How to Apply

Send your resume or LinkedIn profile to [add email or link] with the subject line “Customer Support Executive – B2B”.