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AVA International Pvt. Ltd
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Customer Support Executive

Customer Support Executive

AVA International Pvt. Ltd

1 - 3 years

|

1 - 2 Lacs

Posted:2 months ago| Platform:

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Skills Required

outbound sales solving queries customer handling outbound calling inbound customer service inbound calls ecommerce project

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Customer Support Executive who will serve as the first point of contact for our customers. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a customer-first attitude.

Key Responsibilities

Handle inbound and outbound customer queries via calls, emails, and chat.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints in a professional and timely manner.
Escalate complex issues to the appropriate department when necessary.
Maintain customer interaction records and ensure data accuracy in CRM systems.
Follow up with customers to ensure resolution and satisfaction.
Collaborate with internal teams (sales, logistics, technical) to enhance the customer experience.

Requirements

Bachelors degree (preferred, not mandatory).
0–3 years of experience in customer support or a similar role.
Strong verbal and written communication skills.
Proficiency in MS Office and CRM tools.
Ability to multitask, prioritize, and manage time effectively.
A customer-oriented and empathetic approach.

What We Offer

Competitive salary and performance incentives.
Opportunity to grow within a fast-paced international environment.
Supportive team culture and training programs.

More Jobs at AVA International Pvt. Ltd

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AVA International Pvt. Ltd

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