Customer Support Executive

JOB DESCRIPTION

Job Title: Customer Support Executive

Location: Balewadi, Pune

Job Type: Full Time

About Us:

Empowering Businesses with Digital Technology -Online and In-Store Ordering -Custom Development -Marketplace Solutions -Event Management Solutions. https://www.amonex.in (Company website)

Job Summary:

The Customer Support Executive is responsible for ensuring a high standard of customer service and support. This role involves addressing customer queries, resolving issues, and ensuring customer satisfaction. The executive will work closely with other departments to improve overall customer experience.

Key Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate, valid, and complete information using the right tools and techniques.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Issue Resolution:

• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate unresolved issues to higher-level support teams or management as needed.
• Keep records of customer interactions, transactions, comments, and complaints.

Product Knowledge:

• Stay up-to-date with product knowledge, services, and processes to assist customers effectively.
• Provide customers with guidance on product usage, benefits, and services.

Customer Retention:

• Ensure customer satisfaction and build long-term relationships.
• Identify opportunities for upselling and cross-selling products and services.
• Assist in improving customer retention rates by understanding and addressing customer concerns.

Skills and Qualifications:

Experience: Previous experience in a customer service role is preferred.

Communication Skills: Excellent verbal and written communication skills.

Problem-Solving Skills: Ability to listen, analyze situations, and resolve issues effectively.

Technical Skills: Familiarity with CRM systems, helpdesk software

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

• Rotational shift

Work Location: In person