Customer Support Executive

Job Description:

AMF Synergy Vision is hiring Multilingual Customer Support Executives for a Healthcare Project. This role involves providing exceptional patient support via calls and emails in English + one regional language (Gujarati/Marathi/Assamese/Bengali/Hindi).

Key Responsibilities:

• Handle inbound/outbound calls and emails to assist patients with appointment bookings, enquiries, and healthcare support.
• Ensure 100% accurate documentation of patient details in relevant tools.
• Maintain quality, AHT (Average Handling Time), and process compliance.
• Adapt to 24/7 rotational shifts (for males) or day shifts (6 AM–8 PM for females) with 1 rotational day off weekly.
• Stay updated on medical terminology (training provided) and process changes.

Requirements:

✔ Education: HSC (12th pass)/Diploma/Graduate/Postgraduate.
✔ Languages: Fluent in English + one regional language (Gujarati/Marathi/Assamese/Bengali/Hindi).

✔ Skills:

• Neutral Indian accent & exceptional phone etiquette.
• Strong customer service, active listening, and attention to detail.
• Ability to build rapport with patients and work in a team.
• ✔ Shift Flexibility: Male Candidates: 24/7 rotational shifts (any 9 hours).
• Female Candidates: Day shifts (6 AM–8 PM, any 9 hours).
• Fresher (₹)6–12 Months Exp

Work Details:

• Training: Comprehensive onboarding provided.
• Employment Type: Permanent.

Salary Structure (Annual CTC):

Language Combination - Salaries for Fresher & Experience of 6–12 Months Exp shared below:

English + Hindi : 2,40,000 & 2,70,000

English + Assamese: 2,80,000 & 3,20,000

English + Bengali: 2,80,000 & 3,20,000

English + Gujarati: 2,80,000 & 3,20,000

English + Marathi: 2,80,000 & 3,20,000

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you fluent in English + one regional language (Gujarati/Marathi/Assamese/Bengali/Hindi)? (Mandatory)
• Are you proficient in documenting patient details with 100% accuracy?
• Are you familiar with medical terminology? (Preferred)
• Do you have experience in appointment booking or healthcare support?

Experience:

• Customer service: 1 year (Required)

Work Location: In person