Customer Support Executive

Join Amazons dynamic Customer Support team and be a part of a global organization committed to delivering exceptional customer experiences. This is an excellent opportunity for candidates to work from the comfort of their home while engaging with international customers in a fast-paced, rewarding environment.

Key Responsibilities:

• Handle inbound and outbound customer interactions with professionalism and empathy.
  
• Provide timely and accurate responses to customer inquiries via phone (international voice).
  
• Resolve issues related to orders, payments, and account management efficiently.
  
• Maintain high customer satisfaction by delivering top-quality service.
  
• Adhere to company policies and procedures while maintaining data confidentiality.
  
• Work collaboratively with internal teams to resolve complex customer concerns.
  
• Maintain flexibility to work in night shifts and varying schedules as per business needs.
  

Desired Candidate Profile:

• Minimum educational qualification: 10+2; graduates and postgraduates are welcome to apply.
  
• Freshers are encouraged to apply; candidates with prior BPO experience will have an advantage.
  
• Excellent command of English communication (both verbal and written) is

  mandatory

  .
• Comfortable working night shifts and flexible with shift timings and weekly offs.
  
• Residing in Delhi only.
  

Compensation & Benefits:

• Salary:

  Base Pay ranging from 3,85,000 to 4,56,750 per annum.

• Additional Benefits:

• Zeta Meal Card: 1100/month (13,200/year)
  
• Internet Allowance: 1250/month (15,000/year) Work From Home Support
  
• Health Insurance Benefits up to 5,00,000
  
• Night Shift Allowance: 150-225 per shift (depending on shift timing)
  
• Overtime Allowance as per business requirements
  
• 5-day working week with 2 consecutive days off (days off may vary based on business needs)