Customer Support Executive

AllCloud

1 - 3 years

2 - 3 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

outbound basic ticketing iso 27001 workflow issue resolution customer support customer service troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle critical accounts with professionalism and empathy, ensuring high satisfaction and prompt issue resolution.
Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information.
Provide basic technical support, including:
Basic troubleshooting and assistance with Excel and standard ticketing systems.
Logging, tracking, and resolving support requests, escalating complex issues as required.
Document all customer interactions and resolutions in ticketing software, maintaining accurate records.
Maintain a professional communication style both verbal and written with a focus on customer service and problem-solving.
Collaborate with internal teams to resolve challenging issues and ensure workflow efficiency.

ROLE REQUIREMENTS

Strong interpersonal skills and customer orientation.
Capability to work under pressure while managing time effectively.
Willingness to learn new tools and upgrade technical know-how as per business needs.

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