Customer Support Executive

Job Title: Customer Support Executive

Location: Hyderabad (On-site)

Company: Algohire.ai

Experience: 13 years

Employment Type: Full-time

About Algohire.ai

Algohire.ai is an intelligent recruitment automation platform designed to simplify hiring for modern recruitment teams. We empower companies to streamline candidate engagement, testing, and interview management.

Key Responsibilities

Attend and manage inbound calls from candidates, test centers, and clients efficiently.

Provide clear and professional resolution to queries related to product usage, assessments, and technical issues.

Handle high call volumes (200+ calls/day) during peak times or urgent escalations.

Communicate technical issues or bugs effectively to the tech team for quick resolution (escalation handling).

Create demo or help videos to support candidates and test centers in using the platform.

Understand and explain the product flow and processes to end-users in a simple, confident manner.

Handle rotational shifts, including working on Saturdays or Sundays, as required.

Maintain composure and efficiency during high-pressure situations ("war room" support scenarios).

Ensure accurate documentation of issues and resolutions in the support log.

Requirements

Excellent verbal communication in Telugu and English.

Prior experience in customer support or technical support roles preferred.

Strong problem-solving skills and ability to multitask under pressure.

Basic understanding of web applications, browsers, and mobile app navigation.

Willingness to work flexible hours, including weekends or extended hours if needed.

Preferred Skills

Experience in SaaS support or EdTech platforms.

Ability to create tutorial content or walkthrough videos using screen recording tools.

Exposure to tools like Freshdesk, Zoho Desk, or similar CRM/ticketing systems.