Customer Support Executive

Job Summary:

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty.

Responsibilities:

• Respond promptly and professionally to customer inquiries via various

communication channels, including phone, email, live chat, and social media.

• Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner.
• Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions.
• Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary.
• Maintain accurate and detailed customer records, ensuring all interactions and transactions are

properly documented in the system.

• Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction.
• Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online.
• Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement.
• Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information.

Requirements:

• Proven experience in a customer support or similar role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions.
• Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously.
• Strong attention to detail and organizational skills to ensure accurate documentation and follow-up.
• Positive attitude and a genuine passion for providing exceptional customer service.
• Resolve customers post queries related with the return order status and minimised the RTO cost.

Note:

Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success.