Job Summary: We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support . You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty. Responsibilities: Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, live chat, and social media. Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner. Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions. Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary. Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system. Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction. Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online. Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement. Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information. Requirements: Proven experience in a customer support or similar role, preferably in a fast-paced environment. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions. Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously. Strong attention to detail and organizational skills to ensure accurate documentation and follow-up. Positive attitude and a genuine passion for providing exceptional customer service. Resolve customers post queries related with the return order status and minimised the RTO cost. Note: Work from office with their own laptop. Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success.

About the job: We're looking for a creative and tech-savvy Digital Content & Social Media Specialist who can blend design, storytelling, and data to create impactful digital experiences. The ideal candidate is hands-on with design and video tools, understands social platforms deeply, and is comfortable working with AI-driven tools like ChatGPT and image generators. Key Responsibilities: 1. Design creatives using Photoshop, Illustrator, CorelDRAW, and Canva 2. Edit videos using Premiere Pro, After Effects, and CapCut 3. Write clear and engaging content for social media and ads 4. Use ChatGPT for ideation, drafts, and captions 5. Create AI-generated images with effective prompts 6. Manage Instagram, Facebook, LinkedIn, and other platforms 7. Plan and execute content calendars, campaigns, and influencer collaborations 8. Analyze content performance and provide insights 9. Coordinate with teams to ensure timely delivery Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-07-25 23:59:59 Other perks: 5 days a week Skills required: Social Media Marketing, Creativity, Content Writing, Video Editing, Multitasking and Effective Communication Other Requirements: 1. Bachelor's degree in Mass Communication, Design, Marketing, or a related field 2. Thorough knowledge of Photoshop, Illustrator, and CorelDRAW 3. 1+ years of experience in content, digital, or social media roles 4. Strong eye for design, trends, and visual storytelling 5. Excellent communication and teamwork skills 6. Ability to multitask and deliver under tight deadlines About Company: We are India's first specialized lip care brand. We understand that there is no other body part like lips, hence it requires special attention. And thus, we decided to just focus on lips and make specialized lip care products for all your lip care needs. But just making lip care products like any other brand does not make us specialized. Our carefully developed formulation does. Our in-depth study of lip properties and finding the apt ingredients to resolve issues. We source the finest ingredients across the world to develop the best quality of products. Your lips might need nourishment, treatment, or styling. We offer products in all lip care categories with a complete regimen-based product line. We understand that everyone has a different budget, but all lips deserve special care and attention. So, we make sure to offer products in all price segments. Your pocket should not restrict you from taking the best care of your lips. We are a USFDA-approved entity.

Role Overview: We’re looking for a creative and tech-savvy Digital Content & Social Media Specialist who can blend design, storytelling, and data to create impactful digital experiences. The ideal candidate is hands-on with design and video tools, understands social platforms deeply, and is comfortable working with AI-driven tools like ChatGPT and image generators. Key Responsibilities: ● Design creatives using tools like Photoshop, Illustrator, CorelDRAW, Canva ● Editing videos using Premiere Pro, After Effects, CapCut ● Write clear, engaging content for social media & ads ● Use ChatGPT effectively for ideation, content drafts & captioning ● Proficient in AI image generation tools and prompt writing ● Manage social media platforms: Instagram, Facebook, LinkedIn ● Plan & execute content calendars, campaigns & influencer collaborations ● Analyze content performance and derive insights ● Coordinate with cross-functional teams & ensure timely execution Skills & Qualifications: ● Bachelor's degree in Mass Comm, Design, Marketing, or related field ● Thorough knowledge of Photoshop, Illustrator, CorelDRAW ● 1+ years of experience in content/digital/social roles ● Strong eye for design, trends & visual storytelling ● Excellent communication & teamwork skills ● Ability to multitask & deliver under tight deadlines Please email your resume & portfolio on marketing@alanna.co.in

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints professionally. Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty. Key Responsibilities Respond promptly and professionally to customer inquiries via call, email, live chat, and social media. Identify and assess customers' needs to provide accurate and timely solutions. Resolve customer complaints by gathering relevant information, investigating the issue, and implementing effective resolutions. Collaborate with other departments or escalate complex concerns to ensure timely closure. Maintain detailed and accurate records of customer interactions and transactions in the system. Provide product information, technical assistance, and troubleshooting guidance. Assist customers with order placements, returns, refunds, and exchanges in adherence to company policies. Minimize RTO (Return to Origin) costs by proactively resolving post-delivery queries and return order statuses. Identify opportunities for improving customer satisfaction and share constructive feedback for product/service enhancement. Stay updated on product features, updates, and industry trends to effectively assist custom. Requirements Proven experience in a customer support or similar role, preferably in a fast-paced environment. Excellent verbal and written communication skills, with the ability to explain complex information clearly. Strong problem-solving and analytical skills to evaluate and resolve customer concerns. Ability to multitask, prioritize workload, and manage time effectively. High attention to detail and strong organizational skills. A positive attitude with a genuine passion for delivering exceptional customer service. Must have access to and bring a personal laptop to work. Why Join Us? Join our dynamic customer service team and help deliver an outstanding experience to our valued customers. If you’re someone who thrives on solving problems and ensuring customer delight, apply now and be part of our journey toward continued customer satisfaction and success. About Company: We are India's first specialized lip care brand. We understand that there is no other body part like lips, hence it requires special attention. And thus, we decided to just focus on lips and make specialized lip care products for all your lip care needs. But just making lip care products like any other brand does not make us specialized. Our carefully developed formulation does. Our in-depth study of lips properties and finding the apt ingredients to resolve issues. We source the finest of ingredients across the world to develop the best quality of products. Your lips might need nourishment, treatment, or styling, we offer products in all lip care categories with a complete regime-based product line. We understand that everyone has a different budget, but all lips deserve special care and attention. So, we make sure to offer products in all price segments. Your pocket should not restrict you to take the best care of your lips. We are a USFDA approved entity.