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Al Fahad Enterprises
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Customer Support Executive

Customer Support Executive

Al Fahad Enterprises

0 - 3 years

0 Lacs

karnataka

Posted:5 days ago| Platform: Shine logo

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Skills Required

customer service healthcare communication skills interpersonal skills ticketing systems insurance assistance problemsolving crm tools

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Support Executive based in Bangalore, you will play a crucial role in providing exceptional customer service to individuals in need of healthcare and insurance assistance. Your primary responsibility will be to address customer inquiries promptly and efficiently, covering a wide range of topics such as insurance coverage, claims, appointments, and more. Key Responsibilities: - Handling both inbound and outbound customer interactions through various channels including calls, emails, and chats. - Maintaining accurate records of customer interactions in the CRM system to ensure seamless communication and support across different departments. Qualifications Required: - Minimum of 6 months to 2 years of prior experience in customer support, preferably in health insurance or healthcare. - Strong communication skills in English and Hindi, ability to adapt to rotational shifts. - Problem-solving abilities and interpersonal skills for delivering an excellent customer experience and managing escalations effectively. - Familiarity with CRM tools and ticketing systems would be advantageous. Additional Details: In return for your dedication and hard work, the company offers a competitive salary of up to 35,000 per month, health insurance, and wellness benefits. You will have the opportunity to work in a fast-paced, mission-driven environment with ample chances for professional growth within a high-impact health-tech company.,

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Customer Support Executive