Customer Support Executive

Job Title: Customer Support Executive (Telugu and Malayalam) About Us: We (ACUMEN GPS TRACK) are the leading brand in the field of vehicle tracking services, situated at New Delhi. We have been serving to our more than 50000+ esteem customers since last 6 years tirelessly while ensuring to deliver vehicle tracking services with 100% customer satisfaction, as a reward we have good rating & reviews by our customers across the platforms online & offline. We strongly follow this statement” Customer is the most important entity in our universe and we have existence because of our customers” Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide excellent customer service in Telugu and Malayalam - Provide technical support for GPS devices and software, troubleshooting issues and offering effective solutions - Guide customers through installations, updates, and other technical processes - Escalate complex issues to higher-level support teams when necessary - Collaborate with internal teams to resolve customer issues and improve overall customer experience Requirements: - Fluency in Telugu and Malayalam -Proficiency in Hindi and English - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Strong problem-solving and analytical skills - Customer-centric mindset with a passion for delivering exceptional service How to Apply: If you're passionate about delivering exceptional customer service and have a knack for technical troubleshooting, we'd love to hear from you! Please send your resume to: hr@acumengpstrack.in or contact us at 9289820086. Join our team and be part of a company that's shaping the future of GPS technology!