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Customer Support Executive

Customer Support Executive

Acowale

0 years

0 Lacs

india

Posted:1 month ago| Platform:

Apply

Skills Required

support chat marketing communication empathy software collaborative

Work Mode

Remote

Job Type

Full Time

Job Description

This is a remote position.

Job Title:

Customer Support Executive

Role Type:

Customer Support / Client Relations

Location:

Remote

Employment Type:

Full-Time

Hey there, Problem-Solver!

Help our customers get the most out of Acowale and create delightful experiences.

What You’ll Do

Be the
first point of contact
for customer queries via email, chat, and calls.
Understand customer issues and
provide accurate solutions
.
Document common problems and solutions to improve internal knowledge base.
Collaborate with
product, technical, and marketing teams
for complex issues.
Maintain high standards of
customer satisfaction
.
Identify trends in customer issues and suggest
process or product improvements
.

Requirements

Strong
communication skills
— written and verbal.
Empathy, patience, and problem-solving mindset.
Basic understanding of
product or software troubleshooting
.
Team player with a
customer-first attitude
.

Benefits

Directly impact
customer happiness and experience
.
Exposure to
product, tech, and operations teams
.
Grow your skills in
communication, problem-solving, and customer success
.
Work in a fast-paced, collaborative environment.

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