Customer Support Executive

Acme Services

1 - 4 years

1 - 6 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

multichannel marketing Record Keeping Crm Systems issue identification Analytical Abilities Problem-solving

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive

Key Responsibilities

Multichannel Support
: Provide efficient and courteous
responses via email, live chat, and web-based
communication channels, specializing in these digital interactions.
Record Keeping
: Maintain accurate and detailed
records of customer interactions using CRM
systems, ensuring all information is current and accessible.
Timely Follow-ups
: Ensure all
follow-ups are conducted in a timely manner
, proactively addressing customer needs and concerns.
Issue Identification
: Skillfully
identify customer issues
through effective questioning and active listening, leading to accurate problem resolution.
Customer Satisfaction
: Strive to deliver exceptional customer service, aiming for high levels of customer satisfaction and positive brand experiences.

Skills

Proficiency in providing customer support via
email, live chat, and web-based
platforms.
Experience in maintaining accurate records of customer interactions using
CRM
.
Strong ability to
identify issues
and provide effective solutions.
Commitment to ensuring
follow-ups are conducted in a timely manner
.
Excellent written communication skills.
Strong problem-solving and analytical abilities.
Customer-centric attitude and empathy.

Qualifications

Proven experience in a customer support role, particularly with digital channels.
High school diploma or equivalent.
IMMEDIATE JOINERS
preferred.

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