Customer Support Executive

🔹 Job Title: Customer Support Executive 🔹 Company: De'tales Design Studio (via Accensione Tech Solutions Pvt. Ltd.) 🔹 Location: Pallathu Road, Thammanam, Kochi, Kerala 🔹 Job Type: Full-Time | Day Shift 🔹 Salary: ₹12,000 – ₹18,000 (Fixed) + Incentives up to ₹15,000 🔹 Total CTC Potential: ₹12,000 – ₹33,000 🔹 Openings: 10 🔹 Experience: Freshers Welcome 🔹 Education Required: Graduate 🔹 Gender Preference: Female 🔹 Language Requirement: Intermediate English 🔹 Work from Home: No 📝 Job Description:As a Customer Support Executive, you will be the first point of contact for customers, ensuring a smooth and positive experience through prompt and professional communication. Your role involves addressing customer queries, assisting with product/service-related information, and ensuring customer satisfaction at all times. ✅ Key Responsibilities:Handle inbound and outbound calls professionally and efficiently. Respond to customer inquiries via phone or email. Provide accurate, valid, and complete information using the right methods/tools. Resolve customer complaints and follow up to ensure resolution. Maintain customer records by updating account information. Collaborate with the internal team for issue resolution. Meet performance goals related to customer satisfaction and call handling. 🔍 Key Skills Required:Good communication and interpersonal skills Basic computer knowledge and data entry skills Ability to remain calm and professional in challenging situations Willingness to learn and adapt quickly Customer-focused mindset 🎯 Perks & Benefits:Performance-based incentives Opportunity to work in a creative design studio environment Growth and learning opportunities within the company