Customer Support Engineer – US Process

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Shift:

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About the Role:

Customer Support Engineer – US Process

Object-Oriented Design (OOD)

client-facing, night-shift, on-site role

Key Responsibilities:

• Serve as the primary point of contact for

  US clients

  , delivering timely and professional technical support.
• Diagnose and resolve issues related to software, systems, or applications using a logical, structured approach.
• Apply

  object-oriented design and system knowledge

  to identify root causes and recommend effective solutions.
• Communicate effectively with clients via phone, email, or remote sessions, ensuring clarity and professionalism.
• Document client interactions, resolutions, and technical findings accurately.
• Collaborate with internal teams to ensure prompt and high-quality resolution of escalated issues.
• Adhere to SLAs and ensure a consistently high level of customer satisfaction.

Required Skills & Experience:

• Excellent verbal and written English communication

  – must be fluent and confident in handling US clients.
• Strong understanding of

  object-oriented design (OOD)

  and system-level concepts.
• 1–3 years of experience in

  technical or customer support

  roles, preferably in an international (US) process.
• Good analytical, problem-solving, and multitasking abilities.
• Basic knowledge of

  networking, databases (SQL), and operating systems (Windows/Linux)

  .
• Strong customer service orientation and the ability to stay calm under pressure.
• Comfortable working in

  night shifts (US time zone)

  .
• Based in or willing to relocate to

  Ahmedabad

  .

Educational Qualification:

• Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.
• Additional certifications (e.g., ITIL, CompTIA, or Microsoft) are a plus.

Why Join Us?

• Work directly with

  US enterprise clients

  in a professional, high-impact role.
• Gain exposure to global support practices and system-level troubleshooting.
• Competitive compensation and stable on-site opportunity.
• Supportive team environment with opportunities for skill enhancement and career growth.