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Kamms Management Consultants
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Customer Support Engineer– Software Product Company

Customer Support Engineer– Software Product Company

Kamms Management Consultants

0 - 3 years

4 - 6 Lacs

hyderabad chennai bengaluru

Posted:2 days ago| Platform:

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Skills Required

customer support lead generation sales support it product csm product demonstrated

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualification

: Graduate/BE/Diploma in any stream with good Communication

Key Skills

: IT Product,Customer Support, Product demostration, Lead Generation

Experience

: Fresher or experience as a Sales Support or in other administrative positions will be considered a plus

Job Profile:.

Relevant Experience

: Fresher or experience as a Sales Support or in other administrative positions will be considered a plus

Educational Qualification

: Graduate/BE/Diploma in any stream with good Communication

Job description: This is a customer support job. This is mainly into post-sales customer support. It requires handling customer queries when they start using the software deployed and guiding the customer in negotiating through the software. To provide initial training to customer for the usage of the software, may also need to assist in data uploads into eFA software. Involves receiving customer calls regarding problems with the software, log the calls and create tickets.

Must-have Skills:

Excellent Communication skills oral and written
Excellent interpersonal and presentation skills
Ability to quickly understand problems being reported and provide intelligent responses
Communicating in multiple languages (English*, Hindi, Telugu, Kannada, Tamil* etc)
Must enjoy traveling

Responsibilities:

Lead Generation activities
Responsible for allocated customer accounts
Responsible for customer satisfaction and reduce customer issue resolution time
Attending to support calls/Email from the customer, record the calls/Email details in the Support application
Ensuring on time delivery of resolved tickets
Turnaround time for requirements and issue resolution needs to be optimal
Develop and maintain excellent working relationship with customers
Timely escalation to CSM in case of unresolvable technical issues and delay in delivery
Daily timesheet update

Soft skills

Quality conscious and an eye for detail
To be a Team Player
Flexible in timings
Patience in handling clients
Systematic in approach to work
Ready to travel

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Customer Support Engineer– Software Product Company