Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Motivity Labs
>
Customer Support Engineer

Customer Support Engineer

Motivity Labs

1 - 6 years

5 - 9 Lacs

Hyderabad

Posted:3 weeks ago| Platform:

Apply

Skills Required

IT services Ticketing Project management Relationship building Customer retention Customer support Account management Troubleshooting Technical support SDLC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Success Engineer/ Customer Support Engineer/ Client Support Technician/ Technical Account Manager.

We are seeking a dynamic and customer-focused Specialist to join our team. In this role, you will be responsible for providing top-notch technical support while fostering strong customer relationships. You will act as a key liaison between the customer and the technical team, ensuring seamless communication and resolution of technical issues while also promoting customer satisfaction and success.

Qualifications

Any professional degree viz. B.E./ B.Tech / MBA/ MCA.
Technical certifications or experience with Cloud Computing Services and relevant.
Previous experience in a customer success or account management role.

Skills

Proven experience in customer support or technical support, preferably in a customer-facing role.
Good understanding of technical troubleshooting processes, SDLC.
Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Strong problem-solving skills and attention to detail.
Empathy and customer-first mentality with the ability to manage difficult situations professionally.
Ability to work independently, prioritize tasks, and manage time effectively.
Experience with Project Management and ticketing systems tools.
Familiarity with customer engagement practices, including relationship-building and customer retention strategies.

Role/ Activities

Serve as the First point of contact for customers, maintaining strong relationships through regular check-ins and follow-ups, thereby liasing between Internal Technical team Customer
Understand customers goals and challenges, and offer tailored solutions that drive customer satisfaction and long-term success.

More Jobs at Motivity Labs

Hiring Python Scripting

Hyderabad

5 - 10 yrs

INR 13 - 17 Lacs

Network Security Engineer | 5+Years | Hyderabad

Hyderabad

5 - 10 yrs

INR 12 - 15 Lacs

Salesforce Deveveloper with CRM | 5+Years | Hyderabad | Immediate Join

Hyderabad

5 - 10 yrs

INR 18 - 20 Lacs

Immediate Hiring SQL Developer with Analytics

Hyderabad

5.0 - 10.0 yrs

INR 14 - 24 Lacs

SQL Developer | 5+Years | Hyderabad

Hyderabad

5.0 - 10.0 yrs

INR 18 - 22 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Motivity Labs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Engineer