Customer Support Engineer

The role of Technical Support Executive at Wendor Innovation Private Limited involves providing support for vending machine-related queries, performing remote troubleshooting, and visiting client locations for issue resolution. You will handle customer calls, offer technical assistance, update ticket statuses, and ensure timely problem resolution. Effective communication in Hindi and English is essential. Basic computer knowledge including software, connectivity, and hardware is required. Managing customer expectations and providing education on maintenance practices are key responsibilities. The ideal candidate should possess technical troubleshooting skills, readiness for on-site support, strong customer communication abilities, and basic networking knowledge. Wendor is a forward-thinking smart vending machine solutions provider focused on retail automation and IoT technology. This full-time position requires a morning shift at the work location.,