Customer Support

Easy Educational Automation Software

2 - 7 years

4 - 9 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

customer complaints customer service customer care training customer support excel technical support operations customer satisfaction handling customer queries chat quality assurance troubleshooting customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support professional to join our team at EASY Educational Automation Software Pvt Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

Respond to customer inquiries and resolve issues professionally and promptly.
Provide product information and solutions via phone, email, or chat.
Troubleshoot and debug technical problems with software applications.
Collaborate with internal teams to resolve complex customer complaints.
Develop and maintain knowledge of products and services to effectively support customers.
Identify and escalate trends and systemic issues impacting customer satisfaction.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Experience with customer support software and tools.
Ability to adapt to changing priorities and deadlines.
Strong attention to detail and organizational skills.

Disclaimer:

This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

More Jobs at Easy Educational Automation Software

Customer Support

chennai

2.0 - 7.0 yrs

INR 4 - 9 Lacs

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Customer Support