Customer Support Consultant

Who are we?

Infosec Ventures is a global cybersecurity group focused on building and investing in innovative security products and solutions. With a mission to create a cyber-safe world, we empower organizations to stay ahead of evolving threats. Our ecosystem includes advanced threat intelligence, data protection, and awareness platforms, serving enterprises across industries. We value innovation, integrity, and impact.

Job Title: Customer Support Consultant
Experience: 2–4 Years
Location Preference: Delhi NCR (Preferred)
Industry: IT / Tech

About the Role:
We are looking for a proactive and customer-focused Customer Support Consultant to join our IT team. The ideal candidate will have 2–4 years of experience in a customer-facing support role within the IT or tech sector.

Key Responsibilities:

• Handle client queries and provide prompt resolutions via email, chat, or calls.
• Troubleshoot basic product or service-related issues.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure seamless customer experience.
• Provide feedback for process and product improvements.

Requirements:

• 2–4 years of experience in customer support, preferably in the IT sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving attitude and ability to multitask.
• Preference will be given to candidates from Delhi NCR.

Job Type: Full-time

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Application Question(s):

• Where are you currently located?(Area, City)
• What's your notice period in-days?
• What's your annual fixed salary?(Please mention like 4,20,000)

Work Location: In person

Speak with the employer
+91 9773695353Expected Start Date: 04/08/2025