Customer Support (C#)

Job Description

Job description Shift Timing: UK Business Hours (1 PM – 10 PM IST) Experience Required: 5–7 Years Employment Type: Full-time on contract for 3–6 months Job Summary: We are looking for a proactive and experienced Customer Support Engineer with a strong background in C# to be deployed for one of our clients. The role requires handling technical support requests, debugging issues, and coordinating closely with both customer success and engineering teams. Key Responsibilities: Serve as the first line of support for technical issues during UK business hours. Work alongside the Customer Success Manager to understand client challenges. Debug and troubleshoot code (primarily in C#) to identify and resolve issues. Propose solutions or workarounds, and escalate complex cases to Engineering with proper documentation. Maintain clear records of reported issues and their resolutions. Ensure regular communication with the client regarding issue status. Contribute to internal knowledge bases and process improvements. Participate in daily cross-functional team meetings for streamlined resolution. Required Skills & Qualifications: 5–7 years of experience in technical support, development, or application troubleshooting. Strong proficiency in C# and the .NET framework. Basic to intermediate understanding of SQL. Prior experience in client-facing or customer support roles. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Ability to work independently in a remote setting. Extensive experience working with AWS is mandatory. Preferred Qualifications: Experience with SaaS or product-based companies. Familiarity with tools such as Jira, Zendesk, or Freshdesk. Understanding of cloud infrastructure (AWS preferred). Working knowledge of version control systems like Git or Bitbucket. Show more Show less