Customer Support Associate

Location: Noida

 Experience: 0–1 year

 Employment Type: Full-time, US Shift

 Position - Immediate Joiner

About the Role

Customer Support Associate

You’ll play an important role in assisting clients, maintaining documentation, and collaborating with internal teams to deliver a great customer experience.

Key Responsibilities

1. Client Support & Issue Resolution

• Respond to client inquiries and assist with product-related issues.
• Escalate complex issues to senior team members as needed.
• Follow up to ensure timely resolution and client satisfaction.
• Log inquiries, feedback, and resolutions in the ticketing system (Intercom).
• Achieve performance targets for response time and satisfaction scores.

2. Knowledge Management & Documentation

• Maintain and update user manuals and quick reference guides (QRGs).
• Document product enhancements and feature updates.

3. Collaboration with Internal Teams

• Work with Client Support Specialists and cross-functional teams to prioritize and resolve issues.
• Share client insights to help improve product features and usability.

4. Data Privacy Awareness

• Handle all client data securely and in compliance with internal policies and relevant regulations (e.g., HIPAA).
• Use secure communication channels for all client-related correspondence.

5. Continuous Learning

• Participate in training sessions to improve product knowledge and support skills.
• Stay updated on new product features, workflows, and policies.

Qualifications

• 0–1 year of experience in a USA client-facing role (product support or customer service preferred).
• Basic proficiency with client support tools (e.g., Intercom) or eagerness to learn.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills — both written and verbal.
• Ability to work effectively within a team.
• Curiosity to understand product functionality and learn quickly.
• Familiarity with healthcare data privacy concepts (e.g., HIPAA) is a plus.
• Enthusiasm to grow in a support-focused role.

Share your resume at dyadav@gorenvio.com or sahsan@gorenvio.com