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Patel Processing
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Customer Support Associate

Customer Support Associate

Patel Processing

2 - 6 years

0 Lacs

vadodara gujarat

Posted:17 hours ago| Platform: Shine logo

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Skills Required

customer support troubleshooting network maintenance written communication verbal communication installing configuring computer systems ticketing system problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

You are required to have 2+ years of experience as a Customer Support Analyst. It is essential to have experience in installing and configuring computer systems and applications. Your main responsibility will be to respond to customer inquiries, assist in troubleshooting, and resolve challenges. Additionally, you need to actively update, maintain, and monitor all aspects of computer networks and hardware problems, resolving technical issues related to network interruptions. Keeping a working log for system updates and completion dates is also part of the role. Experience with any ticketing system is preferred. There might be some additional responsibilities based on the position. Qualifications & Skills: - 2+ years of experience in Customer Support - Strong Problem-Solving skills - Education background in IT - Strong Troubleshooting skills - Knowledge of Ticketing system - Excellent Written and Verbal Communication skills The job type is full-time and the work location is in Vadodara, Gujarat. The shifts are in the US shift and may rotate. You will need to be available for night shifts, rotational shifts, US shifts, and weekends. Proficiency in English is required, and knowledge of Hindi is preferred. The benefits include leave encashment. If you are interested, you can get in touch with the employer at +91 7861807320.,

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Customer Support Associate