Customer Support Specialist

Position: Customer Support Analyst (Level 1) Location: Surat, Gujarat (Onsite) Shift: US Shift (Rotational) Employment Type: Full-Time Working Days: 5 working days Key Responsibilities: Need 0 - 1 years of experience in Customer Support. Need experience in installing and configuring computer systems and applications. Respond to customer inquiries and assist in troubleshooting and resolving challenges. Actively update, maintain, and monitor all aspects of computer networks and hardware problems. Resolve technical issues related to network interruptions. Maintain a working log detailing, all required system updates and the completion date. Experience in working with any ticketing system. Additional responsibilities based on the position. Qualifications & Skills: 0 - 1 years of experience in Customer Support. Strong Problem-Solving skills. Education background in IT. Strong Troubleshooting skills. Knowledge of the Ticketing system. Excellent Written and Verbal Communication skills. What We Offer: Competitive Salary Growth Opportunities Work-Life Balance Why join us? At Patel Processing, we’re more than just a workplace—we’re a family that values innovation, collaboration, and personal growth. Join us to be part of a dynamic team where your contributions make a real impact, and your career can truly thrive. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Evening shift Morning shift Night shift Rotational shift US shift Weekend availability Work Location: In person