Customer Support Associate

About the Role:

We are looking for enthusiastic and customer-focused professionals to join our customer support team for our UK process. The role involves handling inbound calls from UK customers, resolving their queries efficiently, and ensuring a high level of customer satisfaction. Preferred Male Candidates only.

Key Responsibilities:

• Handle inbound customer calls and provide prompt, accurate, and professional responses.
• Resolve queries related to the product aligned.
• Maintain a high level of empathy and professionalism while interacting with customers.
• Accurately document all customer interactions and follow-up actions in the system.
• Meet individual and team KPIs such as call handling time, first call resolution, and CSAT.
• Adhere to process guidelines, call quality standards, and compliance norms.

Required Skills & Qualifications:

• Minimum qualification: Graduate in any discipline
• Excellent verbal communication skills in English (neutral or UK-accent preferred).
• Strong listening and problem-solving skills.
• Ability to work under pressure and handle high call volumes.
• Prior experience of 2+ years in an international voice process (UK/US).
• Basic computer knowledge and proficiency with CRM tools.

Work Schedule:

• Shift: 1:00 PM – 11:00 PM (IST)
• Week Offs: Rotational (5-day work week)
• Mode: Work from Office

What We Offer:

• Competitive salary
• Comprehensive training on products, communication, and systems.
• Career growth opportunities within a fast-growing organization.
• A supportive and dynamic work environment.

Job Type: Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person