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Wishbag Online Pvt Ltd
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Customer Support Associate

Customer Support Associate

Wishbag Online Pvt Ltd

0 - 1 years

0 Lacs

noida uttar pradesh

Posted:12 hours ago| Platform: Indeed logo

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Skills Required

support tracking logistics crm excel communication planning

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer queries via calls, emails, and chat in a professional and timely manner.
Assist customers with order tracking, returns, refunds, and product information.
Coordinate with the warehouse, logistics, and sales team for issue resolution.
Maintain accurate records of customer interactions in CRM tools or Excel sheets.
Identify and escalate unresolved issues to senior team members.
Ensure customer satisfaction and follow up on open issues until resolved.

Required Skills & Qualifications:

Excellent communication skills in English and Hindi (verbal & written).
Basic knowledge of MS Excel, Email handling, and Google Sheets.
Prior experience in E-commerce / Online Customer Support is a plus.
Ability to handle multiple queries and remain calm.
Good problem-solving and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Paid time off
Provident Fund

Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Customer support: 1 year (Required)

Work Location: In person

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