Customer Support Associate

Norlox Solutions Pvt. Ltd.

0 years

0 Lacs

kolkata west bengal india

Posted:16 hours ago| Platform:

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Skills Required

support communication resolve training development collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐌𝐚𝐧𝐢 𝐂𝐚𝐬𝐚𝐝𝐨𝐧𝐚, 𝐍𝐞𝐰 𝐓𝐨𝐰𝐧, 𝐊𝐨𝐥𝐤𝐚𝐭𝐚.

𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: 𝐅𝐮𝐥𝐥-𝐭𝐢𝐦𝐞

𝐃𝐫𝐨𝐩: 𝐏𝐨𝐢𝐧𝐭 𝐝𝐫𝐨𝐩 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞

𝐒𝐚𝐥𝐚𝐫𝐲 𝐫𝐚𝐧𝐠𝐞: 𝟏𝟳,𝟎𝟎𝟎 – 𝟐𝟓,𝟎𝟎𝟎 𝐈𝐍𝐑

𝐖𝐨𝐫𝐤 𝐃𝐚𝐲𝐬: 𝐌𝐨𝐧𝐝𝐚𝐲 𝐭𝐨 𝐅𝐫𝐢𝐝𝐚𝐲

𝐒𝐡𝐢𝐟𝐭 𝐓𝐢𝐦𝐢𝐧𝐠: 𝐔𝐒 𝐬𝐡𝐢𝐟𝐭 (𝟖:𝟎𝟎 𝐏𝐌 – 𝟓:𝟎𝟎 𝐀𝐌)

𝐍𝐮𝐦𝐛𝐞𝐫 𝐨𝐟 𝐕𝐚𝐜𝐚𝐧𝐜𝐢𝐞𝐬: 𝟏𝟎

𝐉𝐨𝐛 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

Norlox is looking for highly motivated Customer Support Associate to join our dynamic team. The ideal candidates will be responsible for assisting customers, resolving queries, and ensuring a seamless support experience. This role requires excellent communication skills, problem-solving abilities, and a candidate-centric approach.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

· Handle inbound and outbound support requests via calls and emails.

· Resolve customer queries efficiently and professionally.

· Maintain accurate records of candidate interactions and resolutions.

· Collaborate with internal teams to escalate and resolve complex issues.

· Ability to multitask and perform basic technical troubleshooting.

· Identify opportunities to improve the processes.

𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

· Competitive salary.

· Growth opportunities within the company.

· Paid training and skill development programs.

· Supportive and collaborative work environment.

Education: Diploma/Bachelor’s Degree

Experience: Freshers can apply.

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