Customer Support Associate

Job Title:

Location:

Experience:

Shift:

Workdays:

Customer Support Executive

Key Responsibilities:

• Handle inbound customer calls related to roadside assistance requests such as vehicle breakdowns, towing, battery jump-start, tire changes, fuel delivery, and lockout services.
• Provide accurate and timely information and resolve customer queries effectively.
• Coordinate with service providers and ensure prompt assistance to customers.
• Maintain customer records and update case notes accurately in the system.
• Follow all company policies and guidelines to ensure compliance and service quality.
• Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
• Work efficiently in rotational US shifts and manage workload during rotational offs.
• Communicate clearly and empathetically with customers, ensuring a positive experience.

Required Skills & Qualifications:

• Minimum 1 year of experience in an international voice BPO process (preferably US shift experience).
• Excellent communication skills in English (both verbal and written).
• Strong problem-solving and decision-making abilities.
• Ability to work in rotational shifts and adapt to changing schedules.
• Customer-focused mindset with a professional attitude.
• Comfortable working in a fast-paced, target-driven environment.
• Basic computer knowledge and ability to work with CRM and telephony tools.

Shift & Work Details:

• Rotational US shifts (Night shifts as per US time zone).
• 5 working days per week with rotational offs.
• Location: Noida.

Why Join Us?

• Opportunity to work with a reputed international client.
• Competitive salary and benefits.
• Growth and career advancement opportunities.
• Friendly and supportive work environment.