Customer Support Associate

The Mission: Build the operating system for the future of AI-powered entertainment.

About U

sOur journey at Dashverse began with a simple question: What if AI could power the next generation of entertainment? As a Series A company backed by leading investors like Peak XV, Matrix, and Stellaris, we first redefined storytelling with Dashtoon, our revolutionary AI comics creation and distribution platform. Now, with Dashreels, we are creating a new universe of short-form video, pairing addictive short dramas with our own game-changing AI-generated originals. We're on a mission to become the world's go-to destination for compelling, short-form narrative content

.The Opportun

ityWe’re looking for a proactive and empathetic Customer Support Executive to be the voice of our brand. As the first point of contact for our customers, you’ll play a key role in ensuring customer satisfaction and maintaining strong relationships. This is a great opportunity to work in a fast-paced, customer-centric environment where your communication skills and problem-solving abilities will directly impact customer experien

ce.What You'

• ll DoRespond to customer queries via email, chat, and phone in a timely and professional ma
• nner.Resolve product or service-related issues with clarity, empathy, and effici
• ency.Maintain accurate records of customer interactions using internal t
• ools.Collaborate with internal teams (such as tech, growth, and product) to escalate and resolve complex is
• sues.Continuously gather customer feedback to improve processes and customer satisfac

tion.Mandatory

• SkillsExcellent written and verbal communication skills in E
• nglish.Experience in customer support or client-facing
• roles.Strong problem-solving skills and a calm, composed approach under pr
• essure.Ability to handle multiple conversations and manage time effec
• tively.Proficiency in basic computer
• tools.Customer-first attitude with high levels of empathy and pa

tience.Goo

• d to haveFluency in additional languages, depending on the custo
• mer base.Basic understanding of the company’s product/
• industry.Willingness to work flexible shifts, including weekends or evenings i

f needed.W

• hy Join Us?Build from the

  Ground Up: A rare opportunity to shape the core systems of a breakout company in its early, high-gr

• owth stage.Unprecedent

  ed Impact: Your work will directly influence the success and scalability of our entire

• operation.Work wit

  h the Best: Join a dynamic and passionate team that is setting new standards in storytelling and

• technology.Accelerate Yo

  ur Career: This role offers immense potential for personal and professional growth in a fast-scali

ng company.Ready to build with u