Customer Support Associate (Chat)

0 - 5 years

2 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About IntouchCX

IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth.

Roles & Responsibilities

  • Must have excellent verbal and written communication skills
  • Should be capable of handling customer queries through live chat in real time
  • Ability to manage 2 to 3 chats simultaneously with efficiency and accuracy

Eligibility criteria

  • Must have at least 6 months of experience in International chat support
  • Typing speed should be more than 35 WMP with good accuracy
  • Should be able to join Immediately
  • Pursuing candidates or severing notice period candidates are not eligible
  • Should be flexible in working as per business requirement ( Night shifts/ Graveyard shifts)

Perks & Benefits

  • Transportation provided with in 25kms without hiring radius
  • PF
  • ESI
  • Performance based Incentives

Work Location - LIB, Kokapet.

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IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

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