Customer Support Associate-B2B

Location: Onsite
Company: EaseToLearn
Job Type: Full-Time

Salary- Upto 25K

About the Company:

EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners.

Role Overview:

You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.).
• Resolve queries and issues related to product usage, login/access, reporting, and technical glitches.
• Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns.
• Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required).
• Monitor client activity and usage to proactively address engagement and adoption issues.
• Maintain clear documentation of client interactions using CRM and support tools.
• Share feedback from clients with the product and tech team for improvements.

Requirements:

• Bachelor’s degree in any field.
• 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS.
• Strong communication skills (written and verbal).
• Patience, empathy, and a customer-first mindset.
• Ability to multitask and prioritize client needs.
• Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus.
• Willingness to travel occasionally for client visits, if required.

What We Offer:

• Opportunity to work in a high-growth, purpose-driven sector.
• A collaborative and energetic team environment.
• Clear growth and upskilling opportunities.
• Competitive salary and performance incentives.

If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now!

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Schedule:

• Day shift

Ability to commute/relocate:

• Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• B2B sales: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7011552145