Customer Support Associate

As a Customer Support Associate at Avidbots India Pvt Ltd, you will play a crucial role in assisting our robots remotely to efficiently clean our customers" areas. This is a great opportunity for tech-savvy individuals who are passionate about customer service to kickstart their careers with an innovative company. **Key Responsibilities:** - Monitor and assist robots in real-time to ensure effective cleaning tasks. - Respond promptly to customer inquiries via email, chat, and phone. - Troubleshoot and resolve technical issues related to robotic operations. - Provide accurate information and solutions to customer queries. - Collaborate with the technical team to escalate and resolve complex issues. - Document and maintain records of customer interactions and technical issues. - Continuously improve knowledge of company products and services. **Requirements:** - Bachelor's degree in any discipline. - Strong problem-solving skills and attention to detail. - Excellent written and verbal communication skills. - Ability to work independently and in a team. - Comfortable with technology and willingness to learn new systems. - Availability to work in shifts, including weekends and holidays. - Previous customer service experience is a plus. Join Avidbots India Pvt Ltd and enjoy competitive salary and benefits, comprehensive training, and the opportunity to work with cutting-edge technology in the robotics industry. Experience a friendly and collaborative work environment with ample career growth and development opportunities. Interested in joining our team Send your resume and cover letter to Neha.bhatera@avidbots.com with the subject line "Customer Support Associate - Remote Assistance Process Application." Be part of the team that is revolutionizing cleaning through innovative robotic solutions! Avidbots India Pvt Ltd is an equal opportunity employer that values diversity and fosters an inclusive work environment for all employees.,