Customer Support/ Application Support - Pune (Contractual)

Job Description

We are hiring for one of the leading MNC's Role - Customer Support/ Application Support (Contractual) Experience Req - 3+ Years Location - Pune Description: The Technical Support Analyst/Staff Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. Qualification: • Minimum 3 years in a Technical Support Role with software product. • Linux/Unix Certification is a plus • Strong knowledge on one of the UNIX/Linux operating systems. • Basic knowledge of windows and experience on application/production server. • Added Advantage o Database (Basics of PL SQL, DB-log analysis, system activity report, etc) o Windows Administration Active Directory, Domain controllers. o Knowledge of Cloud, Dockers, Kubernetes o Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM) o Powershell and Kerberos Authentication • Hands-on experience of troubleshooting on operating systems. • Excellent Communication skills & experience on working with global customers. • Good troubleshooting skills and Flexible with work hours. • Ready to work in rotational shift and/or weekend shift. Desired and Required Skills: • Experience in BMC Discovery/ADDM 11.x, 12.x., 21.x, 22.x, 23.x, 24.x • Basic knowledge of TPL Programming and Application Modelling • Experience integrating BMC Discovery with CMDB and/or ServiceNow. • ITIL Foundation Certification is a plus