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5.0 - 9.0 years
10 - 15 Lacs
bengaluru
Hybrid
Customisation GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customers worldwide. It provides unique opportunity to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC technologies and making sure customers get the maximum value from their investment. AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously. Key Responsibilities/Duties (BMC Discovery) Provide L2/L3 operational support on BMC Discovery as per agreed SLAs. Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients. Maintain BMC Discovery platform availability as per agreed availability commitment Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications. Customize and configure BMC Discovery capabilities in complex Cluster Env. Recommend & plan upgrades/patches and roll out of new features Integrate BMC products to each other and third-party applications. Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins. Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead. Ability to transfer knowledge of the BMC approach to business service management. Required Skills/Experience: Extensive experience in the Administration and configuration of BMC Discovery Applications, Integrations, Customization. Candidate must possess an Engineering /Computer Science Bachelors Degree. Should have min 6-9 Years of relevant experience on BMC Helix ITSM Remedy/CMDB. Should have worked in Applications Managed Services and Consulting Services environment Extensive experience with installing and maintaining Discovery ADDM within a high distributed (Cluster) complex environment Strong Experience with application modelling and Discovery Integration with Remedy CMDB Expert knowledge in developing TPL's scripts (Technology Pattern Language) to enhance discovery data quality Scripting knowledge (Unix, Perl, SQL, TPL) Strong understanding of Discovery reporting, query language and export APIs Excellent organisation and communication (both written and oral) skills Able to work both autonomously and in teams, with Self-starter and good decision-making skills Strong analytical skills with a methodical approach to fault resolution Good knowledge of Cloud Technologies, networking and database concepts Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Effective communication skills in English. Willing to work in shifts , weekend and on-call support will be required.
Posted 5 hours ago
3.0 - 5.0 years
10 - 20 Lacs
bengaluru
Work from Office
We are seeking a highly motivated and technically skilled Business Analyst with experience in IT asset discovery tools. The candidate will play a key role in supporting the configuration, optimization, and business alignment including CMDB population, asset mapping, and data quality assurance. Key Responsibilities: Gather and analyze business and technical requirements related to IT asset discovery and configuration management. Collaborate with IT infrastructure, operations, and application teams to ensure accurate discovery and service mapping Configure, monitor, and validate the output of scans, including troubleshooting inaccuracies or gaps in CI data. Perform data validation, cleansing, and normalization to maintain CMDB accuracy and integrity. Develop and maintain process documentation, including workflows, technical specifications, BRDs, and FRDs. Assist in integrating with ITSM tools such as ServiceNow, BMC Remedy, or Jira. Support audits and compliance initiatives by ensuring accurate discovery and asset lifecycle tracking. Required Skills and Qualifications: 3+ years of experience as a Business Analyst in IT Operations, Infrastructure, or Asset Management. Hands-on experience with Virima Discovery (preferred) or similar tools like ServiceNow Discovery, BMC Discovery, Lansweeper, etc. Solid understanding of IT infrastructure components: servers, networks, databases, operating systems, and cloud services. Familiarity with CMDB, ITAM, and service dependency mapping. Proficiency in data analysis tools (e.g., Excel, SQL, Power BI) for discovery data validation. Working knowledge of networking protocols (e.g., SNMP, WMI, SSH, API integrations). Strong documentation and communication skills to translate technical data for non-technical stakeholders. ITIL Foundation certification (preferred). Nice to Have: Scripting experience (PowerShell, Bash, or Python). Experience integrating discovery data with ServiceNow CMDB. Exposure to compliance, audit, or regulatory reporting environments.
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
BMC Discovery has been CIB's primary automated discovery solution since 2010. As part of an internal program, a critical focus is on IT Asset Obsolescence, with BMC Discovery identified as a process-critical tool to provide data for various software categories. The core activities will involve BMC Discovery TPL development, testing, and release management, requiring collaboration with both vendor BMC and internal software subject matter experts. Direct Responsibilities: - Contribute to data obsolescence activities, coordinating with and reporting updates to the Discovery & Tracking team manager and the S&T Obsolescence team. - Focus on COTS & bespoke software within the defined scope of the S&T Obsolescence team. - Work iteratively through a scope list of software products to determine vendor support for software discovery. - Collaborate with internal subject matter experts to understand software profiles. - Develop, test, and release custom software discovery solutions. - Troubleshoot discovered software version data coverage and quality issues. - Engage with the Discovery & Tracking team to understand the release process and tools. - Attend peer-review meetings to review custom TPL code before deployment. - Submit change requests for production go-live of custom obsolescence data solutions. - Perform ongoing data analysis to validate the performance of new data solutions. - Interact with vendors to enhance knowledge library software data. - Provide background support for BMC Discovery global application platform. Contributing Responsibilities: - Utilize DevOps tools for TPL code development and release. - Understand the importance of good obsolescence data. - Possess data analytics skills to identify trends and gaps in data. - Manage relationships with external vendors and internal teams effectively. - Demonstrate strong task management, prioritization, and risk management abilities. - Appreciate production processes, including change and release management. Technical & Behavioral Competencies: - Expertise in BMC Discovery, particularly in customization and data enhancements using the BMC Discovery pattern language (TPL). - Proficiency in the BMC Discovery data model and query language. - Knowledge of BMC's knowledge base solutions for hardware, OS, and software obsolescence. - Experience in report writing using BMC Discovery query language. Other/Specific Qualifications: - Familiarity with DevOps tools for TPL code development and release. - Understanding of the importance of good obsolescence data. - Strong data analytics skills for identifying trends and data gaps. - Effective relationship management with external vendors and internal teams. - Proficient in task management, prioritization, and risk management. - Understanding of production processes, including change and release management.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
indore, madhya pradesh
On-site
The ideal candidate for this role should be an IT Graduate with a degree in BSC-IT/BCA/B.E-IT/B-Tech-IT and certification in BMC/ITIL V4. You should have a minimum of 5 to 9 years of experience in the field. Your primary responsibilities will include designing, implementing, and managing BMC Discovery solutions to discover, map, and maintain a complete inventory of IT assets, including hardware, software, and services. It is essential to have experience with CMDB and Discovery, as well as familiarity with BMC Helix Dashboard and managing CMDB data. The candidate should have expertise in BMC ITSM Developer, BMC Remedy developer, BMC Discovery, BMC TCA, and BMC BCM. Proficiency in Postgres SQL and other database languages is a must, including knowledge of reporting terms like Attributes, Filters, Joins, and schema external data sources to import data into CMDB and manage it effectively. This position is based in Indore.,
Posted 3 weeks ago
4.0 - 8.0 years
0 Lacs
maharashtra
On-site
You will be responsible for working with BMC TrueSight Operations Management or BMC Helix Operation Management (TSOM or BHOM), BMC TrueSight Capacity Optimization (TSCO) or BMC Helix Continuous Optimization (BHCO), BMC Helix ITSM/CMDB, BMC Discovery, and BMC Client Management at our Navi Mumbai, Belapur location. We are looking for candidates with a minimum of 4 years of experience in the mentioned technologies. Immediate joiners are preferred for this position. The job type includes both full-time and contract opportunities. If you have experience with any BMC Skills, your application will be considered. If you are interested in this position, please share your resume at aprajita.hardaya@itariumtech.com.,
Posted 1 month ago
5.0 - 8.0 years
15 - 20 Lacs
Pune
Work from Office
Key Skills: BMC Discovery, Helix CMDB, Cloud Services (AWS, Azure, Kubernetes), Outpost Configuration, Discovery using REST API, CMDB Jobs Configuration, Entuity, Network Monitoring, TrueSight, BladeLogic, Server Automation, Infrastructure Discovery, Application Mapping, Event Management, Service Impact Management, Server Patching, Network Audit and Compliance Management. Roles & Responsibilities: Conduct workshops, gather and analyze requirements, and design solutions for Discovery and CMDB implementations. Administer BMC Discovery and Helix CMDB, including configuration, scheduling infrastructure discovery, application mapping, and CMDB sync. Lead the discovery process for various operating systems, databases, networks, and storage systems. Manage the discovery of cloud services/resources on platforms like AWS, Azure, Kubernetes, and Mainframe environments. Configure Outpost, Disc, and integrate third-party credential managers like CyberArk or HashiCorp. Implement discovery using REST APIs and ensure smooth data flows across environments. Configure CMDB Jobs for identification, reconciliation, and synchronization of data. Provide expertise in Start Anywhere Application Modeling and Business Applications for more efficient discovery operations. Collaborate with teams to generate discovery reports and implement discovery solutions based on client needs. Experience Requirements: 5-8 years of experience with BMC Discovery administration, Helix CMDB, and related discovery processes. Experience with cloud services discovery (AWS, Azure, Kubernetes). Proficiency in configuring Outpost, Disc, and integrating with third-party credential managers such as CyberArk or HashiCorp. Strong experience with CMDB Jobs Configuration and understanding of Identification and Reconciliation processes. Hands-on experience in configuring and managing tools like Entuity, TrueSight, and BladeLogic. Education: Any Graduation.
Posted 1 month ago
4.0 - 9.0 years
12 - 20 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Helix Developer Qualification : BE / B.tech Relevant Experience : 4 to 10 Years Must Have Skills : BMC Helix Development Good to Have Skills : BMC Remedy Development and customizations Roles and Responsibilities : In-depth knowledge of BMC Remedy ITSM and Helix platforms. Expertise in fresh implementations of the Helix platform and migrating from Remedy. Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents. Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in
Posted 1 month ago
3.0 - 5.0 years
10 - 20 Lacs
Bengaluru
Work from Office
We are seeking a highly motivated and technically skilled Business Analyst with experience in IT asset discovery tools. The candidate will play a key role in supporting the configuration, optimization, and business alignment including CMDB population, asset mapping, and data quality assurance. Key Responsibilities: Gather and analyze business and technical requirements related to IT asset discovery and configuration management. Collaborate with IT infrastructure, operations, and application teams to ensure accurate discovery and service mapping Configure, monitor, and validate the output of scans, including troubleshooting inaccuracies or gaps in CI data. Perform data validation, cleansing, and normalization to maintain CMDB accuracy and integrity. Develop and maintain process documentation, including workflows, technical specifications, BRDs, and FRDs. Assist in integrating with ITSM tools such as ServiceNow, BMC Remedy, or Jira. Support audits and compliance initiatives by ensuring accurate discovery and asset lifecycle tracking. Required Skills and Qualifications: 3+ years of experience as a Business Analyst in IT Operations, Infrastructure, or Asset Management. Hands-on experience with Virima Discovery (preferred) or similar tools like ServiceNow Discovery, BMC Discovery, Lansweeper, etc. Solid understanding of IT infrastructure components: servers, networks, databases, operating systems, and cloud services. Familiarity with CMDB, ITAM, and service dependency mapping. Proficiency in data analysis tools (e.g., Excel, SQL, Power BI) for discovery data validation. Working knowledge of networking protocols (e.g., SNMP, WMI, SSH, API integrations). Strong documentation and communication skills to translate technical data for non-technical stakeholders. ITIL Foundation certification (preferred). Nice to Have: Scripting experience (PowerShell, Bash, or Python). Experience integrating discovery data with ServiceNow CMDB. Exposure to compliance, audit, or regulatory reporting environments.
Posted 1 month ago
4.0 - 8.0 years
15 - 30 Lacs
New Delhi, Pune, Delhi / NCR
Work from Office
Role & responsibilities: 2+ years experience in BMC Discovery/ADDM Administration, Operations and Enhancements. BMC Discovery Alert monitoring and remediations Troubleshooting failed daily discovery scans and handling them on an Ad-hoc basis. Work with responsible teams to rectify issues related to Discovery scanning failures. Disk Management on partitioning and performing swap as per suggestion under disk management Monthly Update of TKU and EDP to get TPLs updated. Discovery appliance OS Upgrade monthly. Database Compaction for defragment the data in appliance storage. User Queries creation as per the user requirement. Compressing alerts on baseline and updates Health Check Discovery Application and Servers for any potential issues. Troubleshooting integration-related scan issues (Like integrated with Orchestration Tools etc.) Troubleshooting CMDB sync issues Extensive experience in Dashboard and Reporting. Experience in upgrading Discovery components. Moderate experience in TPL (language) Salary No Bar for right candidate
Posted 2 months ago
3 - 8 years
6 - 7 Lacs
Nagpur, Nashik, Pune
Work from Office
We are hiring for one of the leading MNC's Role - Customer Support/ Application Support (Contractual) Experience Req - 3+ Years Location - Pune Description: The Technical Support Analyst/Staff Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. Qualification: • Minimum 3 years in a Technical Support Role with software product. • Linux/Unix Certification is a plus • Strong knowledge on one of the UNIX/Linux operating systems. • Basic knowledge of windows and experience on application/production server. • Added Advantage o Database (Basics of PL SQL, DB-log analysis, system activity report, etc) o Windows Administration Active Directory, Domain controllers. o Knowledge of Cloud, Dockers, Kubernetes o Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM) o Powershell and Kerberos Authentication • Hands-on experience of troubleshooting on operating systems. • Excellent Communication skills & experience on working with global customers. • Good troubleshooting skills and Flexible with work hours. • Ready to work in rotational shift and/or weekend shift. Desired and Required Skills: • Experience in BMC Discovery/ADDM 11.x, 12.x., 21.x, 22.x, 23.x, 24.x • Basic knowledge of TPL Programming and Application Modelling • Experience integrating BMC Discovery with CMDB and/or ServiceNow. • ITIL Foundation Certification is a plus
Posted 3 months ago
3.0 - 5.0 years
6 - 10 Lacs
coimbatore
Work from Office
Top 3 Skills ( Must have) ( BMC Helix, BMC Discovery, Linux, PLSQL Good to have ( Splunk, AWS, GCP) Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI Query and Powershell to Windows SNMP to Network Devices API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.) Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance. Monitor and respond to system alerts and failures. Develops plans to improve quality for each project that impacts the platform. Ensures platform procedures are developed with best practices and standards and are well documented. Helps to innovate on new methodologies to improve Business Operations. Coaches junior level employees on Business Operations best practices. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation, and refinement. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover. Mandatory Skills: BMC Helix Remedy Force. Experience: 3-5 Years.
Posted Date not available
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