Technical Support - Japanese Bilingual

Job Description

Experience Youll Bring Minimum experience of 2-5 years with good exposure in customer handling with different software products. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Responsibilities Provide telephone and email based post-sales technical support to our Japanese Speaking customers Work in Flexible Shift timing as per the need Work on ad-hoc projects, initiatives and other duties as assigned Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. Hands-on of basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on of collecting and reading wire-shark logs.