Customer Support Analyst

1 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Preview: Customer Support

Ā· Role: Customer Support

Ā· Designation: Analyst

Ā· Work Location: Mangalore

Ā· Shift: 9 hours per day, with shift changes every month. (4 shifts)



Role Overview:

Customer Support Analyst plays a pivotal role in ensuring the seamless operation of the company's workplace experience platform. This involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance application performance and user satisfaction.



Required Qualifications:

Ā· Education:

Ā· BCA, BSc Computers, MSc computers and BCOM with computers

Ā· Skills

Ā· 1+ years of experience in application support or a similar role is preferred

Ā· Excellent verbal and written communication skills to interact effectively with both technical and non-technical stakeholders.

Ā· Strong analytical abilities to diagnose and resolve complex technical issues efficiently.


Key Responsibilities:

Ā· Provide first-level support for web or app platform.

Ā· Diagnose and resolve issues related to web or app platform.

Ā· Assist customers with activation, configuration, and data plan setup

Ā· Troubleshoot mobile app compatibility, cloud services, and signal strength problems

Ā· Document customer interactions and solutions in Salesforce software

Ā· Collaborate with product development and engineering teams to escalate unresolved issues

Ā· Identify trends in support requests and recommend product or documentation improvements

Ā· Maintain up-to-date knowledge of product line.

Ā· Provide feedback for improving user experience across products and services


Work Environment:

Ā· Shifts: 9 hours per day, with shift changes every month (4 shifts) and 2 days week off.

Ā· The shifts timings are: 4:30am to 13:30pm, 12:30pm to 9:30pm, 6:30pm to 3:30am and 8:30pm to 5:30pm

Ā· Team: Work as part of a dynamic team in a supportive, growth-oriented environment.

Ā· Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.

Ā· Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.



Interested can share resume to akshaya.k@unifycx.com

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