Customer Support Analyst

The Technical Support Analyst position at iMark Infotech Pvt. Ltd in Chandigarh is a full-time on-site role where you will be responsible for providing technical and customer support, troubleshooting issues, and ensuring customer satisfaction on a day-to-day basis. To excel in this role, you should possess strong analytical skills and troubleshooting abilities, along with prior experience in technical support and customer service. Your problem-solving skills should be excellent, and you must have the ability to ensure customer satisfaction through effective communication and interpersonal interactions. Having relevant certifications in IT or a related field would be advantageous for this position, and familiarity with CRM systems and ticketing tools is preferred. If you are passionate about resolving technical issues, assisting customers, and contributing to enhanced business revenues through scalable solutions, this role at iMark Infotech Pvt. Ltd could be the perfect opportunity for you.,