Customer Support Analyst

As a Customer Support Analyst at CYGNVS, you will play a vital role in addressing customer issues, guiding them on product usage, and collaborating with various teams to ensure a fulfilling experience for our customers. **Your Responsibilities:** - Troubleshooting customer issues and conducting Root Cause Analysis (RCA). - Guiding and assisting customers on product usage. - Managing customer data import/export from production systems. - Ensuring proper updating of customer data in production systems. - Processing confidential data following guidelines. - Developing product content for internal and external stakeholders. - Generating reports from single or multiple systems. **Our Ideal Candidate:** - Bachelor's degree in Computer Science from an accredited university. - 3+ years of experience in product customer support. - Strong interpersonal and collaborative skills. - Analytical mindset with problem-solving abilities. - Ability to translate business requirements into non-technical terms. - Good documentation skills and attention to detail. - Excellent written and verbal communication skills. - Strong customer-relationship skills including responsiveness, sensitivity, and diplomacy. **Good to have:** - Experience with cloud-based products, preferably on AWS. - Proficiency in issue tracking software like HubSpot, GitLab, JIRA, etc. - Knowledge of scripting/programming languages such as Python, Java, JavaScript, or Perl for task automation. - Familiarity with fetching data from SQL/NoSQL databases. **What We Offer:** - Competitive salary and comprehensive benefits package. - Opportunities for continuous career growth and development. - Exposure to cutting-edge technologies and advanced cybersecurity practices. - A dynamic and enjoyable work environment that values exceptional work. - Straightforward and transparent policies. Join us at CYGNVS and be a part of a team that values innovation, excellence, and enjoyment in crafting exceptional products. If you are passionate about software engineering and ready to make a significant impact, apply now by sending your resume to mission@cygnvs.com. As a Customer Support Analyst at CYGNVS, you will play a vital role in addressing customer issues, guiding them on product usage, and collaborating with various teams to ensure a fulfilling experience for our customers. **Your Responsibilities:** - Troubleshooting customer issues and conducting Root Cause Analysis (RCA). - Guiding and assisting customers on product usage. - Managing customer data import/export from production systems. - Ensuring proper updating of customer data in production systems. - Processing confidential data following guidelines. - Developing product content for internal and external stakeholders. - Generating reports from single or multiple systems. **Our Ideal Candidate:** - Bachelor's degree in Computer Science from an accredited university. - 3+ years of experience in product customer support. - Strong interpersonal and collaborative skills. - Analytical mindset with problem-solving abilities. - Ability to translate business requirements into non-technical terms. - Good documentation skills and attention to detail. - Excellent written and verbal communication skills. - Strong customer-relationship skills including responsiveness, sensitivity, and diplomacy. **Good to have:** - Experience with cloud-based products, preferably on AWS. - Proficiency in issue tracking software like HubSpot, GitLab, JIRA, etc. - Knowledge of scripting/programming languages such as Python, Java, JavaScript, or Perl for task automation. - Familiarity with fetching data from SQL/NoSQL databases. **What We Offer:** - Competitive salary and comprehensive benefits package. - Opportunities for continuous career growth and development. - Exposure to cutting-edge technologies and advanced cybersecurity practices. - A dynamic and enjoyable work environment that values exceptional work. - Straightforward and transparent policies. Join us at CYGNVS and be a part of a team that values innovation, excellence, and enjoyment in crafting exceptional products. If you are passionate about software engineering and ready to make a significant impact, apply now by sending your resume to mission@cygnvs.com.