8 Product Usage Jobs

As a knowledgeable and customer-focused Support Executive, you will be responsible for providing technical assistance and support to customers, primarily focusing on Tally accounting software. Your key responsibilities will include: - Diagnosing and resolving technical issues related to Tally software - Assisting customers with product usage and troubleshooting via various channels such as Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat - Educating customers on product features, functionalities, and best practices for maximizing the use of Tally software - Providing training and guidance to customers on software navigation and utilization for their business requirements - Esca...

As a Customer Support Analyst at CYGNVS, you will play a vital role in addressing customer issues, guiding them on product usage, and collaborating with various teams to ensure a fulfilling experience for our customers. **Your Responsibilities:** - Troubleshooting customer issues and conducting Root Cause Analysis (RCA). - Guiding and assisting customers on product usage. - Managing customer data import/export from production systems. - Ensuring proper updating of customer data in production systems. - Processing confidential data following guidelines. - Developing product content for internal and external stakeholders. - Generating reports from single or multiple systems. **Our Ideal Candid...

Key Responsibilities: Actively engage with customers visiting the store to promote products and educate them on features, benefits, and usage. Demonstrate product knowledge and provide personalized recommendations to enhance customer experience. Handle customer queries, provide accurate information, and assist with product trials where applicable. Drive store sales by attracting customer traffic and converting it into purchases. Boost sales through upselling and cross-selling techniques. Maintain a clean, attractive, and organized product display in the store. Gather customer feedback and share insights with the sales and marketing team. Collaborate with store managers and team members to ac...

Job Title: Field Application Engineer South India. Location: South India ( Extensive travel required). Industry: Waterproofing / Industrial Coatings. Who We Are Amchem is one of the leading two-component polyurethane coating manufacturers in the world. We have been in business for over 30+ years and have worked with some of the Worlds biggest pipe manufacturers such as Jindal Saw LLC, Welspun, Oriental Steel, Electrosteel etc. on projects totaling over 75 million square feet. We are growing at more than 50% CAGR and have been recently awarded Star Export House by the Government of India. With our new line of products that meet industrial standards from all over the world (USA AWWA C222, Fran...

As a Customer Support Representative at our company, you will be responsible for handling customer queries, issues, and complaints through various communication channels such as phone, email, chat, or ticketing systems. You will provide first-level technical support for software, applications, or IT-related services and troubleshoot any issues that arise. In case of unresolved issues, you will escalate them to the appropriate technical team for further assistance. Your role will also involve guiding customers on product usage, installation procedures, and basic troubleshooting steps to ensure a seamless customer experience. Your key responsibilities will include: - Handling customer queries,...

Role Overview: - Provide technical assistance and support to customers, primarily focusing on Tally accounting software. - Diagnose and resolve technical issues, assist with product usage, and ensure customer satisfaction. - Offer timely and accurate technical support through various channels such as Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat. - Educate customers on product features, functionalities, and best practices for maximizing their use of Tally software. - Provide training and guidance on software navigation and utilization tailored to their business needs. - Escalate complex issues to higher-level support and collaborate with the technical team to develop solutio...

As a Customer Success Manager at CloudSEK, you will play a pivotal role in ensuring that strategic accounts derive maximum value from our cybersecurity solutions. Your primary responsibilities will involve cultivating strong relationships with clients, offering expert guidance on threat management, and facilitating seamless integration and utilization of CloudSEK's products. Your background in cybersecurity will be instrumental in comprehending and addressing the specific needs and challenges faced by our clients. Your key responsibilities will include: Account Management: - Cultivating and nurturing relationships with client accounts to maintain high levels of customer satisfaction and rete...

As a member of our team, your main responsibility will be to provide support to the sales team by understanding customer needs and requirements. You will collaborate closely with the sales team to conduct product demonstrations and presentations in order to showcase the value of our solutions. Your technical expertise will play a crucial role during sales pitches and proposals, helping to analyze customer requirements and propose tailored solutions. In addition to pre-sales support, you will also be involved in post-sales activities to ensure customer satisfaction. This includes troubleshooting technical issues, providing ongoing support, and delivering training to customers on product usage...