Customer Success Manager - Cyber Security - Mumbai cloudsek

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Customer Success Manager at CloudSEK, you will play a pivotal role in ensuring that strategic accounts derive maximum value from our cybersecurity solutions. Your primary responsibilities will involve cultivating strong relationships with clients, offering expert guidance on threat management, and facilitating seamless integration and utilization of CloudSEK's products. Your background in cybersecurity will be instrumental in comprehending and addressing the specific needs and challenges faced by our clients. Your key responsibilities will include: Account Management: - Cultivating and nurturing relationships with client accounts to maintain high levels of customer satisfaction and retention. - Conducting Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to evaluate and enhance customer engagement. - Engaging with customers in-person twice a year to reinforce relationships and gain insights into their evolving requirements. Cybersecurity Expertise: - Providing expert advice on threat intelligence, data leak prevention, and other cybersecurity issues. - Serving as a security analyst by offering insights and recommendations based on threats identified by CloudSEK's platform. - Collaborating with customer security teams to ensure optimal utilization of CloudSEK's solutions. Customer Engagement: - Developing and implementing customer engagement strategies to establish strong relationships with key stakeholders, including CXOs and CISOs. - Cultivating customer champions within client organizations to drive advocacy and referrals. - Generating and sharing client-specific quality reports, while gathering feedback to continuously enhance service delivery. Revenue Generation and Retention: - Identifying opportunities for upselling and cross-selling CloudSEK's products and services. - Ensuring timely renewals and maintaining a high customer retention rate. - Sourcing referrals and actively participating in revenue generation activities. Product Usage and Feedback: - Ensuring 100% product usage for subscribed features by customers. - Conducting configuration reviews and providing recommendations for product enhancements. - Collecting and analyzing customer feedback to contribute to product development and improvement. Operational Excellence: - Maintaining accurate records of customer interactions and activities in CRM systems. - Contributing to the team by sharing knowledge, conducting training sessions, and creating internal articles. Qualifications: - 5+ years of experience in Cybersecurity, Client-facing roles, or related positions in the cybersecurity industry. - Profound understanding of cybersecurity principles, threat intelligence, and digital risk management. - Excellent communication and interpersonal skills to build robust client relationships. - Proven track record of achieving customer success goals and driving revenue growth. - Ability to work autonomously and manage multiple accounts concurrently. If you possess experience in conducting Business Reviews, managing Onsite meetings, maintaining NRR and GRR, and excelling in Threat Analysis and Value Delivery, it would be considered advantageous. Joining CloudSEK offers you an opportunity to develop and enhance your skills while contributing to meaningful work. In addition to a competitive salary, we provide a comprehensive range of generous perks and incentives, including flexible working hours, along with access to food, unlimited snacks, and drinks in the office. Moreover, we believe in unwinding and fostering a sense of community through games, fun activities, and music, allowing you to showcase your artistic side.,

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Pre & Post Sales Engineer Konverge Technologies Private Limited

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a member of our team, your main responsibility will be to provide support to the sales team by understanding customer needs and requirements. You will collaborate closely with the sales team to conduct product demonstrations and presentations in order to showcase the value of our solutions. Your technical expertise will play a crucial role during sales pitches and proposals, helping to analyze customer requirements and propose tailored solutions. In addition to pre-sales support, you will also be involved in post-sales activities to ensure customer satisfaction. This includes troubleshooting technical issues, providing ongoing support, and delivering training to customers on product usage. You will act as the main point of contact for technical issues and escalations, working closely with the engineering team to address customer feedback and improve our products. Your role will require you to develop and deliver technical presentations, respond to technical inquiries and RFPs, conduct site surveys and evaluations, and work towards maintaining high levels of customer satisfaction. Your dedication to providing excellent pre-sales and post-sales support will be essential in helping us achieve our goals. This is a full-time, permanent position with a day shift schedule. The work location will be in person, allowing for direct interaction with the team and customers. Join us in this exciting opportunity to contribute to our success and make a difference in the world of technical solutions.,

Posted 1 month ago

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