Customer Support Analyst

You will be a Customer Support Analyst at Driffle, a digital goods marketplace connecting gamers with worldwide sellers. As part of our team, you will assist customers with their inquiries, concerns, and complaints post-sales through various communication channels like phone, email, chat, and social media. Key Responsibilities: - Respond to customer inquiries, concerns, and complaints via email. - Resolve customer complaints and escalate issues as needed. - Identify areas for improvement in customer service processes and provide feedback to management. - Meet and exceed customer service metrics such as response time, resolution time, and customer satisfaction scores. - Act as the main point of contact for customer inquiries, concerns, and feedback, ensuring timely and professional responses. Requirements: - Excellent written and verbal communication skills to convey complex concepts to non-technical stakeholders. - At least 1 year of experience in Email Support or customer support, preferably in a product or gaming company. - Strong problem-solving skills to identify and resolve customer issues effectively. - Comfortable working in a fast-paced and dynamic environment. - Knowledge of customer service best practices, techniques, and Freshdesk. Please note: This position requires a 6-day work week with no weekends off, and you will be working in rotational shifts. You will be a Customer Support Analyst at Driffle, a digital goods marketplace connecting gamers with worldwide sellers. As part of our team, you will assist customers with their inquiries, concerns, and complaints post-sales through various communication channels like phone, email, chat, and social media. Key Responsibilities: - Respond to customer inquiries, concerns, and complaints via email. - Resolve customer complaints and escalate issues as needed. - Identify areas for improvement in customer service processes and provide feedback to management. - Meet and exceed customer service metrics such as response time, resolution time, and customer satisfaction scores. - Act as the main point of contact for customer inquiries, concerns, and feedback, ensuring timely and professional responses. Requirements: - Excellent written and verbal communication skills to convey complex concepts to non-technical stakeholders. - At least 1 year of experience in Email Support or customer support, preferably in a product or gaming company. - Strong problem-solving skills to identify and resolve customer issues effectively. - Comfortable working in a fast-paced and dynamic environment. - Knowledge of customer service best practices, techniques, and Freshdesk. Please note: This position requires a 6-day work week with no weekends off, and you will be working in rotational shifts.