Posted:3 hours ago|
Platform:
Work from Office
Full Time
Desired Skills:
•1+ years of experience in operational support or similar roles.
Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates. Skilled in maintaining accurate records and completing end to end processes.
Strong experience in transaction processing and data management while handling high volume tasks like validation, documentation, and reconciliation.
Specialized in non-voice operational support, including email processing, CRM updates, documentation handling, and workflow monitoring. (only internal calls)
Experience in transitioning new activities, including process mapping, SOP creation, knowledge transfer, and stabilization of migrated tasks.
Well versed in BPO operational frameworks, including SLA/KPI management, productivity tracking, quality checks, and escalation handling i.e. efficiently in fast-paced BPO environments.
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