Customer Success-Support

Role Overview: As the first point of contact for customer inquiries via email, chat, and phone, you will provide prompt and effective resolutions to customer issues, ensuring minimal disruption to their business operations. Your responsibilities will include troubleshooting product issues, maintaining detailed records of customer interactions in the support ticketing system, assisting clients with product configuration, and collaborating with internal teams to escalate critical issues and contribute to product improvements. Key Responsibilities: - Respond to customer inquiries through email, chat, and phone, providing timely and effective solutions to their issues. - Troubleshoot product problems reported by customers and ensure thorough resolution. - Document all customer interactions and solutions in the support ticketing system for future reference. - Assist clients with product configuration to meet their specific needs. - Collaborate with internal teams to escalate critical issues and provide feedback for product enhancements. Qualifications Required: - Previous experience in a SaaS support role or customer-facing technical support role is preferred. - Strong problem-solving skills and the ability to communicate effectively both in writing and verbally. - Proficiency in multitasking, prioritizing tasks, and managing time efficiently. - Familiarity with CRM tools, support ticketing systems, and remote troubleshooting techniques. - Basic understanding of APIs, web technologies, and database concepts is a plus. - Proactive attitude, ownership of tasks, and ability to work independently and collaboratively in a team environment are essential for success in this role. Additional Company Details: Working hands-on with India's leading PropTech CRM platform, you will assist real estate businesses in managing leads, automating workflows, and driving sales. This role will help you strengthen your communication, problem-solving, and empathy skills by interacting directly with clients and resolving their day-to-day challenges. Collaborating with Product, Tech, and Sales teams will provide you with a 360 understanding of how a SaaS business operates. Additionally, you will have the opportunity to build deep knowledge in the PropTech and SaaS ecosystem, an industry that is rapidly growing and full of opportunity.,