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Customer Success, Service & Operations Professional

Customer Success, Service & Operations Professional

Skillsource Usa

0 - 4 years

|

2 - 3 Lacs

pune kalyani nagar

Posted:4 days ago| Platform:

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Skills Required

customer service inbound calling international voice process outbound calling communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring (For Real Estate)
US ProcessShift Timing05:30 PM - 2:30 AM06:30PM - 03:30 AM07:30 PM - 04:30AMSaturday/ Sunday Off

Key Responsibilities:

Act as the primary point of contact for customer inquiries and support requests.
Ensure timely resolution of customer issues and escalate when necessary.
Collaborate with cross-functional teams to improve service delivery and customer experience.
Monitor customer health metrics and proactively engage customers to prevent churn.
Manage onboarding processes and provide training/resources to new customers.
Analyze operational workflows and suggest improvements for efficiency.
Maintain accurate records of customer interactions and feedback.
Support service operations by coordinating between different departments.

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