Customer Success Operations Intern

Customer Success Operations Intern

Duration:

Location:

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What youll do

• Regularly monitor client account satisfaction, health checks, deliverables, and feature performance through scheduled check-ins and emails; act as the primary client contact
• Proactively identify and resolve project issues with technical teams to ensure minimal disruption
• Oversee smooth onboarding, seamless project handovers, and post-delivery hypercare to ensure adoption, satisfaction and retention, and growth through renewals and upsell/cross-sell opportunities in collaboration with CSMs and sales teams
• Perform regular account health checks, maintain scheduled calls/emails, and serve as primary contact to address inquiries, coordinate internally, and resolve concerns promptly
• Monitor projects for potential issues, work with technical teams to resolve them quickly and ensure minimal client disruption

What were looking for

• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
• Advance analytical skills
• Ability to collaborate effectively with cross-functional teams

You might have an edge over others if

• Customer-centric mindset with a passion for delivering exceptional service
• Attention to details and logical understanding
• Ability to work independently and manage multiple client accounts simultaneously
• Adaptability to work in a fast-paced, evolving environment
• Fast and smart learner

You should not apply with us if

• You dont want to work in agile environments
• The unpredictability and super iterative nature of startups scare you
• You hate working with people who are smarter than you
• You don’t thrive in self-driven, “owner mindset” environments- nothing wrong- just not our type!