Customer Success Operations Intern

CS Ops Intern

Duration

Location

What you&aposll do

• Regularly monitor client account satisfaction, health checks, deliverables, and feature performance through scheduled check-ins and emails; act as the primary client contact
• Proactively identify and resolve project issues with technical teams to ensure minimal disruption
• Oversee smooth onboarding, seamless project handovers, and post-delivery hypercare to ensure adoption, satisfaction and retention and growth through renewals and upsell/cross-sell opportunities in collaboration with CSMs and sales teams
• Perform regular account health checks, maintain scheduled calls/emails, and serve as primary contact to address inquiries, coordinate internally, and resolve concerns promptly
• Monitor projects for potential issues, work with technical teams to resolve them quickly and ensure minimal client disruption

What we&aposre looking for

• Strong understanding of IoT solutions and their applications in Industry 5.0
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
• Advance analytical skills
• Ability to collaborate effectively with cross-functional teams
• Proficiency in using Customer Relationship Management (CRM) software and other relevant tools

You might have an edge over others if

• Customer-centric mindset with a passion for delivering exceptional service
• Attention to details and logical understanding
• Ability to work independently and manage multiple client accounts simultaneously
• Adaptability to work in a fast-paced, evolving environment
• Fast and smart learner

You should not apply with us if

• You dont want to work in agile environments
• The unpredictability and super iterative nature of startups scare you
• You hate working with people who are smarter than you
• You dont thrive in self-driven, owner mindset environments- nothing wrong- just not our type!

?About us

Were Faclon Labs a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy Thats because we do heavy lifting in tech, in thinking, and in creating real-world impact.

Were not your average startup. We dont do corporate fluff. We do ownership, fast iterations, and big ideas. If you&aposre looking for ping-pong tables, we&aposre still saving up. But if you want to shape the soul of the company while it&aposs being built- this is the place!