Customer Success Managers

Job Description

Snap your Dream Job with startelelogic | Mobile & Web Development Company We embrace innovation and technology as the primary drivers of change Hire a dedicated development team Select the engagement model that best suits your needs and benefit from quality, flexibility, and ability to scale. Platform Discover our versatile platform, tailored to empower businesses of all sizes. Explore how weve helped some of the worlds most ambitious companies achieve their goals with our innovative solutions. How WhatsApp Business API Can Help to Grow Your Business Our diverse capabilities enable us to deliver customized solutions tailored to the unique needs of various industries. How Intelligent Agents are Taking AI to the Next Level Explore how weve helped some of the worlds most ambitious companies How WhatsApp Business API Can Help to Grow Your Business From innovative startups to renowned global brands, our success stories highlight our ability to deliver technology-led business breakthroughs across diverse industries. Customer Success Managers Business & Customer-Facing Roles About Us At startelelogic, we are dedicated to innovation in AI-driven technology and digital transformation. Our goal is to create impactful content that connects businesses with their audience, enhancing their digital presence and engagement. Description We are seeking Customer Success Managers with 3 to 6 years of experience who are passionate about building strong client relationships and delivering outstanding customer experiences. In this role, you will be the key point of contact for our clients, ensuring they maximize the value of our products and services. Responsibilities Build and nurture strong, long-term relationships with customers. Understand customer needs and proactively identify opportunities for growth. Serve as the primary contact for customer inquiries, issues, and escalations. Collaborate with internal teams (sales, product, support) to ensure customer satisfaction. Monitor customer usage data and provide insights for improvement. Conduct regular check-ins and business reviews with clients. Identify and mitigate potential churn risks. Drive customer advocacy and referrals through exceptional service. Requirements and Skills 3 to 6 years of experience in customer success, account management, or a related field. Proven track record of maintaining and expanding customer relationships. Strong problem-solving skills and the ability to think strategically. Excellent communication and interpersonal skills. Experience with CRM tools (e.g., Salesforce, HubSpot) and data analysis. Ability to manage multiple accounts and prioritize effectively. Passion for delivering customer-centric solutions. Our Vision We strive to create compelling and valuable content that educates, informs, and engages our audience. Our content marketing approach is designed to drive business growth while building a strong digital presence. CV/Resume Upload (Max 1MB PDF) I agree to receive email communications from the Company regarding new job opportunities, events, and activities. Your application has been submitted successfully! We will review your application and get back to you soon.