Job
Description
About the Opportunity Join our passionate and dynamic team at VideoVerse as a Customer Success Manager. In this role, you will have the opportunity to work with leading broadcasters and be part of revolutionizing the way content is created, distributed, and consumed in the video-centric world. With our innovative products, including Magnifi and Illusto, you will play a crucial role in ensuring customer satisfaction, driving positive outcomes, and shaping the future of broadcasting. Be part of our rapid growth and make a difference in the evolving media landscape. About the product Magnifi , our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and content distribution in a multi-channel world. Our flagship offering uses #AI/ML technology to help #sports and #entertainment broadcasters create key moment clips from livestream videos, and post them to social media and apps instantly. For our clients, this has meant 4.2x higher engagement, a 60% increase in viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings. Desired Skills Demonstrate a proven track record of 4+ years of experience in customer handling and/or account management, preferably at a managerial level. Exhibit excellent communication skills, both written and oral, enabling effective interaction with customers and internal stakeholders. Proficient in handling reports and working with large data sets, leveraging analytical skills to extract meaningful insights and make informed decisions. Display strong problem-solving skills, with the ability to think creatively and develop innovative solutions to customer challenges. Thrive in a fast-paced environment, adept at multitasking and effectively prioritizing tasks to meet deadlines and deliver results. Capable of working independently or collaboratively as part of a team, fostering a cooperative and productive work environment. Show a genuine passion for customer success, demonstrating dedication and commitment to ensuring their satisfaction and driving positive outcomes. Roles and Responsibilities Proactively monitor customer usage and adoption of our products and services to gain valuable insights into their preferences and behaviors. Provide support in contract management and invoicing processes to ensure smooth and efficient transactions. Continuously identify areas for improvement in our products and services based on customer feedback and data analysis. Conduct thorough analysis of customer data to uncover trends, patterns, and insights that can be leveraged to enhance customer satisfaction. Prepare comprehensive reports on customer activity, trends, and feedback, delivering valuable information to internal stakeholders. Implement a robust customer feedback program to gather insights and opinions, enabling us to better understand and address customer needs. Support customers during onboarding and implementation processes, ensuring a seamless transition and successful adoption of our solutions. Handle escalations from customers promptly and effectively, providing timely resolutions and maintaining a high level of customer satisfaction. Efficiently manage all customer requirements, ensuring that their expectations are met and exceeded throughout the entire engagement. About Videoverse VideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for three powerful AI-based products; Magnifi Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more. The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world. For more information, please click the links mentioned below: Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/ Magnifi: https://magnifi.ai/ Illusto: https://illusto.com/ About the OpportunityJoin our passionate and dynamic team at VideoVerse as a Customer Success Manager. In this role, you will have the opportunity to work with leading broadcasters and be part of revolutionizing the way content is created, distributed, and consumed in the video-centric world. With our innovative products, including Magnifi and Illusto, you will play a crucial role in ensuring customer satisfaction, driving positive outcomes, and shaping the future of broadcasting. Be part of our rapid growth and make a difference in the evolving media landscape.About the productMagnifi, our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and content distribution in a multi-channel world. Our flagship offering uses #AI/ML technology to help #sports and #entertainment broadcasters create key moment clips from livestream videos, and post them to social media and apps instantly. For our clients, this has meant 4.2x higher engagement, a 60% increase in viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings.Desired SkillsDemonstrate a proven track record of 4+ years of experience in customer handling and/or account management, preferably at a managerial level.Exhibit excellent communication skills, both written and oral, enabling effective interaction with customers and internal stakeholders.Proficient in handling reports and working with large data sets, leveraging analytical skills to extract meaningful insights and make informed decisions.Display strong problem-solving skills, with the ability to think creatively and develop innovative solutions to customer challenges.Thrive in a fast-paced environment, adept at multitasking and effectively prioritizing tasks to meet deadlines and deliver results.Capable of working independently or collaboratively as part of a team, fostering a cooperative and productive work environment.Show a genuine passion for customer success, demonstrating dedication and commitment to ensuring their satisfaction and driving positive outcomes.Roles and ResponsibilitiesProactively monitor customer usage and adoption of our products and services to gain valuable insights into their preferences and behaviors.Provide support in contract management and invoicing processes to ensure smooth and efficient transactions.Continuously identify areas for improvement in our products and services based on customer feedback and data analysis.Conduct thorough analysis of customer data to uncover trends, patterns, and insights that can be leveraged to enhance customer satisfaction.Prepare comprehensive reports on customer activity, trends, and feedback, delivering valuable information to internal stakeholders.Implement a robust customer feedback program to gather insights and opinions, enabling us to better understand and address customer needs.Support customers during onboarding and implementation processes, ensuring a seamless transition and successful adoption of our solutions.Handle escalations from customers promptly and effectively, providing timely resolutions and maintaining a high level of customer satisfaction.Efficiently manage all customer requirements, ensuring that their expectations are met and exceeded throughout the entire engagement.About VideoverseVideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for three powerful AI-based products; Magnifi Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world.For more information, please click the links mentioned below:Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/Magnifi: https://magnifi.ai/Illusto: https://illusto.com/
