About the Opportunity Join our passionate and dynamic team at VideoVerse as a Customer Success Manager. In this role, you will have the opportunity to work with leading broadcasters and be part of revolutionizing the way content is created, distributed, and consumed in the video-centric world. With our innovative products, including Magnifi and Illusto, you will play a crucial role in ensuring customer satisfaction, driving positive outcomes, and shaping the future of broadcasting. Be part of our rapid growth and make a difference in the evolving media landscape. About the product Magnifi , our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and content distribution in a multi-channel world. Our flagship offering uses #AI/ML technology to help #sports and #entertainment broadcasters create key moment clips from livestream videos, and post them to social media and apps instantly. For our clients, this has meant 4.2x higher engagement, a 60% increase in viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings. Desired Skills Demonstrate a proven track record of 4+ years of experience in customer handling and/or account management, preferably at a managerial level. Exhibit excellent communication skills, both written and oral, enabling effective interaction with customers and internal stakeholders. Proficient in handling reports and working with large data sets, leveraging analytical skills to extract meaningful insights and make informed decisions. Display strong problem-solving skills, with the ability to think creatively and develop innovative solutions to customer challenges. Thrive in a fast-paced environment, adept at multitasking and effectively prioritizing tasks to meet deadlines and deliver results. Capable of working independently or collaboratively as part of a team, fostering a cooperative and productive work environment. Show a genuine passion for customer success, demonstrating dedication and commitment to ensuring their satisfaction and driving positive outcomes. Roles and Responsibilities Proactively monitor customer usage and adoption of our products and services to gain valuable insights into their preferences and behaviors. Provide support in contract management and invoicing processes to ensure smooth and efficient transactions. Continuously identify areas for improvement in our products and services based on customer feedback and data analysis. Conduct thorough analysis of customer data to uncover trends, patterns, and insights that can be leveraged to enhance customer satisfaction. Prepare comprehensive reports on customer activity, trends, and feedback, delivering valuable information to internal stakeholders. Implement a robust customer feedback program to gather insights and opinions, enabling us to better understand and address customer needs. Support customers during onboarding and implementation processes, ensuring a seamless transition and successful adoption of our solutions. Handle escalations from customers promptly and effectively, providing timely resolutions and maintaining a high level of customer satisfaction. Efficiently manage all customer requirements, ensuring that their expectations are met and exceeded throughout the entire engagement. About Videoverse VideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for three powerful AI-based products; Magnifi Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more. The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world. For more information, please click the links mentioned below: Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/ Magnifi: https://magnifi.ai/ Illusto: https://illusto.com/ About the OpportunityJoin our passionate and dynamic team at VideoVerse as a Customer Success Manager. In this role, you will have the opportunity to work with leading broadcasters and be part of revolutionizing the way content is created, distributed, and consumed in the video-centric world. With our innovative products, including Magnifi and Illusto, you will play a crucial role in ensuring customer satisfaction, driving positive outcomes, and shaping the future of broadcasting. Be part of our rapid growth and make a difference in the evolving media landscape.About the productMagnifi, our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and content distribution in a multi-channel world. Our flagship offering uses #AI/ML technology to help #sports and #entertainment broadcasters create key moment clips from livestream videos, and post them to social media and apps instantly. For our clients, this has meant 4.2x higher engagement, a 60% increase in viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings.Desired SkillsDemonstrate a proven track record of 4+ years of experience in customer handling and/or account management, preferably at a managerial level.Exhibit excellent communication skills, both written and oral, enabling effective interaction with customers and internal stakeholders.Proficient in handling reports and working with large data sets, leveraging analytical skills to extract meaningful insights and make informed decisions.Display strong problem-solving skills, with the ability to think creatively and develop innovative solutions to customer challenges.Thrive in a fast-paced environment, adept at multitasking and effectively prioritizing tasks to meet deadlines and deliver results.Capable of working independently or collaboratively as part of a team, fostering a cooperative and productive work environment.Show a genuine passion for customer success, demonstrating dedication and commitment to ensuring their satisfaction and driving positive outcomes.Roles and ResponsibilitiesProactively monitor customer usage and adoption of our products and services to gain valuable insights into their preferences and behaviors.Provide support in contract management and invoicing processes to ensure smooth and efficient transactions.Continuously identify areas for improvement in our products and services based on customer feedback and data analysis.Conduct thorough analysis of customer data to uncover trends, patterns, and insights that can be leveraged to enhance customer satisfaction.Prepare comprehensive reports on customer activity, trends, and feedback, delivering valuable information to internal stakeholders.Implement a robust customer feedback program to gather insights and opinions, enabling us to better understand and address customer needs.Support customers during onboarding and implementation processes, ensuring a seamless transition and successful adoption of our solutions.Handle escalations from customers promptly and effectively, providing timely resolutions and maintaining a high level of customer satisfaction.Efficiently manage all customer requirements, ensuring that their expectations are met and exceeded throughout the entire engagement.About VideoverseVideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for three powerful AI-based products; Magnifi Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world.For more information, please click the links mentioned below:Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/Magnifi: https://magnifi.ai/Illusto: https://illusto.com/

About the Opportunity: Magnifi is looking for a proactive and detail-oriented Project Coordinator to join our team on a 1-year contractual basis , working directly with the Hotstar team . The selected candidate will be responsible for overseeing the onboarding of new content partners and managing the end-to-end content lifecycle from acquisition and collateral coordination to content processing and publishing on JioHotstar. About Videoverse: VideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for our powerful AI-based products; Magnifi & Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more. The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world. For more information, please click the links mentioned below: Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/ Magnifi: https://magnifi.ai/ About the products: Magnifi , is an AI-powered enterprise product that automatically detects key moments in video content, enabling real-time creation of highlights and short-form videos. With a global presence, Magnifi collaborates with various industries, including OTT platforms, sports broadcasters, and e-gaming platforms. Their vision is to empower users to create and share impactful stories across digital platforms with ease. Fostering a culture of innovation and collaboration, Magnifis leadership team is dedicated to leveraging AI for simplified video editing. The company has made notable acquisitions and received recognition for its contributions to the industry. Roles and Responsibilities: Onboarding of new studios & production houses and over-looking content transfer & processing on Jiohotstar, from acquisition to publishing Coordinating with the programming team and production house for sourcing collaterals required for processing content Coordinating with the legal, commercial and (Safety & Practices) SNP teams for all the rights and SNP clearance as per the timelines for content processing Creating an operational schedule for processing content to meet deadline Working in Hotstar CMS for processing content and daily operations along with QC. Ensuring all records are updated as per the protocol and updated on a daily basis. Key Skills & Qualifications: Excellent coordination and communication skills Strong organizational and time management abilities Familiarity with CMS platforms Understanding of media rights, content workflows, and clearance protocols Ability to manage multiple tasks in a fast-paced environment Prior experience in Sports content operations or media management About the Opportunity:Magnifi is looking for a proactive and detail-oriented Project Coordinator to join our team on a 1-year contractual basis, working directly with the Hotstar team. The selected candidate will be responsible for overseeing the onboarding of new content partners and managing the end-to-end content lifecycle from acquisition and collateral coordination to content processing and publishing on JioHotstar.About Videoverse:VideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for our powerful AI-based products; Magnifi & Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world.For more information, please click the links mentioned below:Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/Magnifi: https://magnifi.ai/About the products:Magnifi, is an AI-powered enterprise product that automatically detects key moments in video content, enabling real-time creation of highlights and short-form videos. With a global presence, Magnifi collaborates with various industries, including OTT platforms, sports broadcasters, and e-gaming platforms. Their vision is to empower users to create and share impactful stories across digital platforms with ease. Fostering a culture of innovation and collaboration, Magnifis leadership team is dedicated to leveraging AI for simplified video editing. The company has made notable acquisitions and received recognition for its contributions to the industry.Roles and Responsibilities:Onboarding of new studios & production houses and over-looking content transfer & processing on Jiohotstar, from acquisition to publishingCoordinating with the programming team and production house for sourcing collaterals required for processing contentCoordinating with the legal, commercial and (Safety & Practices) SNP teams for all the rights and SNP clearance as per the timelines for content processingCreating an operational schedule for processing content to meet deadlineWorking in Hotstar CMS for processing content and daily operations along with QC.Ensuring all records are updated as per the protocol and updated on a daily basis.Key Skills & Qualifications:Excellent coordination and communication skillsStrong organizational and time management abilitiesFamiliarity with CMS platformsUnderstanding of media rights, content workflows, and clearance protocolsAbility to manage multiple tasks in a fast-paced environmentPrior experience in Sports content operations or media management

About the Opportunity: Magnifi is looking for a proactive and detail-oriented Editorial Content Executive to join our team on a 1-year contractual basis , working directly with the Jio Hotstar team . About Videoverse: VideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for our powerful AI-based products; Magnifi & Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more. The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world. For more information, please click the links mentioned below: Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/ Magnifi: https://magnifi.ai/ About the products: Magnifi , is an AI-powered enterprise product that automatically detects key moments in video content, enabling real-time creation of highlights and short-form videos. With a global presence, Magnifi collaborates with various industries, including OTT platforms, sports broadcasters, and e-gaming platforms. Their vision is to empower users to create and share impactful stories across digital platforms with ease. Fostering a culture of innovation and collaboration, Magnifis leadership team is dedicated to leveraging AI for simplified video editing. The company has made notable acquisitions and received recognition for its contributions to the industry. Role and Responsibilities: For India: CMS tray creations, set-up, updates & maintenance Metadata changes, Jira ticket requests, on-call for CMS changes Masthead boosting for new & priority releases Editorial Masthead updates for tournament season Page Management on retool HoPP: Prod and Pre-Prod widget & space creation, management and experiments - creation and execution, on-call for home page changes GEC data extraction & curation for channel teams For HSI: CMS tray creations, set-up, updates & maintenance Page Management on retool Editorial Masthead upkeep About the Opportunity:Magnifi is looking for a proactive and detail-oriented Editorial Content Executive to join our team on a 1-year contractual basis, working directly with the Jio Hotstar team.About Videoverse:VideoVerse is an innovative and dynamic video technology company that serves as an umbrella brand for our powerful AI-based products; Magnifi & Illusto. We are an enthusiastic, passionate, fast-growing, diverse, and vibrant team that work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.The company is at a stage of rapid growth and is actively hiring enthusiastic individuals who believe in making a difference and revolutionizing the way content is created, distributed, and consumed in the evolving video-centric world.For more information, please click the links mentioned below:Videoverse LinkedIn: https: / / www.linkedin.com / company / videoverse / Videoverse: https://vverse.ai/Magnifi: https://magnifi.ai/About the products:Magnifi, is an AI-powered enterprise product that automatically detects key moments in video content, enabling real-time creation of highlights and short-form videos. With a global presence, Magnifi collaborates with various industries, including OTT platforms, sports broadcasters, and e-gaming platforms. Their vision is to empower users to create and share impactful stories across digital platforms with ease. Fostering a culture of innovation and collaboration, Magnifis leadership team is dedicated to leveraging AI for simplified video editing. The company has made notable acquisitions and received recognition for its contributions to the industry.Role and Responsibilities:For India:CMS tray creations, set-up, updates & maintenanceMetadata changes, Jira ticket requests, on-call for CMS changesMasthead boosting for new & priority releasesEditorial Masthead updates for tournament seasonPage Management on retoolHoPP: Prod and Pre-Prod widget & space creation, management and experiments - creation and execution, on-call for home page changesGEC data extraction & curation for channel teamsFor HSI:CMS tray creations, set-up, updates & maintenancePage Management on retoolEditorial Masthead upkeep